iLembe: Merchandiser Team Leader | Managed People Solutions | Durban North posted by Managed People Solutions

Are you a driven merchandising professional with a passion for leading teams, building customer relationships, and driving brand visibility? Managed People Solutions is looking for a dynamic Merchandising Team Leader to join our team and play a key role in ensuring merchandising excellence across multiple regions. Job Purpose: As a Merchandising Team Leader, you will be responsible for effectively executing merchandising standards, enhancing brand visibility, and ensuring that your team consistently achieves their KPIs while delivering exceptional service to customers. Key Responsibilities: Be polite with customer and where needed, escalate to management to resolve issues. Feedback on customer complaints, queries and requests. Actively build relationships with customers by engaging in active communication, resolving issues where required etc. Greet and acknowledge customers (e.g. store managers) and consumers (e.g. shoppers) Ensure that all required reports and information is submitted within the deadline provided. Manage and take care of company assets including car, laptop and handheld devices as per SOP. Record relevant metrics and competitor activities as per standard. Count and determine stock to be merchandised as per SOP. Draw stock requirements (e.g. fill the space immediately after entering a store) according to SOP Execute merchandising activities as per cycle brief. Communicate and upkeep knowledge of product and promotions according to the cycle brief. Effectively record merchandising activities as per standard. Advise manager on identified opportunities in the store (e.g. Additional display and merchandising space). Advise manager on out of stocks as per SOP. Ensure that an adequate amount of time is spent in trade with each merchandiser in each region. Ensure that each merchandiser is executing effectively in trade according to the KPIs laid out by the client. Daily monitoring of merchandisers activity to ensure that all merchandisers are achieving the targeted number of calls per merchandiser. Ensure that merchandisers are completing their vehicle inspection surveys and that any issues identified are reported, escalated and sorted out. Deliver customer satisfaction by managing customer communication. This includes, recording and promptly acting upon customers complaints, queries and requests and feedback accordingly as per communication SOP and contact grid. Ensure that all escalated queries and challenges are effectively dealt with and resolved. Knowledge & Skills: Basic Wine & Spirit Knowledge Microsoft 365 Merchandising Strong leadership and communication skills Customer-focused approach Excellent organisational and reporting abilities Requirements: Grade 12 (Matric) Diploma/Degree in Business Management or Marketing, or a related field Valid Driver’s Licence Experience: Minimum: 2 years merchandising experience Preferred: 3 – 5 experience in an FMCG Merchandising environment What we’re Looking for: We’re seeking a proactive leader who thrives in a fast-paced environment, can motivate teams to achieve exceptional results, and is passionate about delivering outstanding in-store execution and customer service. If you’re ready to take the next step in your merchandising career and lead a high-performing team, we’d love to hear from you! Please do not apply for the position if you do not meet the requirements. Should you not receive a response to your application within two weeks please consider your application unsuccessful.