Johannesburg: Assistant Executive Housekeeper

About the Role

We are seeking an experienced and skilled Assistant Executive Housekeeper to join our team in Sandton, Johannesburg. As a key member of our hospitality and tourism industry, you will be responsible for ensuring the highest standards of cleanliness and presentation across our hotel’s guest rooms, public areas, back-of-house areas, and facilities.

Key Responsibilities

• Assist in overseeing the daily operations of the Housekeeping Department
• Ensure guest rooms, public areas, back-of-house areas, and facilities meet hotel cleanliness and presentation standards
• Conduct regular inspections of guest rooms and public areas to ensure quality assurance
• Monitor room readiness and coordinate with Front Office to ensure smooth guest arrivals and departures
• Ensure housekeeping schedules and operational plans are executed effectively
• Assist in managing outsourced cleaning services where applicable
• Supervise housekeeping supervisors, room attendants, public area cleaners, and laundry staff
• Conduct regular performance evaluations and coaching sessions
• Prepare staff rosters in accordance with occupancy levels and operational requirements
• Promote a positive, productive, and guest-focused work environment
• Ensure staff comply with grooming, attendance, and service standards
• Assist in managing housekeeping supplies, linen, guest amenities, and cleaning equipment
• Monitor stock levels and coordinate purchasing requirements
• Conduct regular inventory counts and linen audits
• Minimise wastage and ensure cost-effective use of resources
• Assist in managing departmental budgets and expenditure
• Ensure guests receive exceptional service and a comfortable stay experience
• Address guest complaints and housekeeping-related concerns promptly and professionally
• Follow up on guest requests and special requirements
• Maintain high levels of guest satisfaction through attention to detail and service excellence
• Ensure compliance with health and safety regulations, hygiene standards, and company policies
• Monitor safe handling and storage of cleaning chemicals and equipment
• Participate in departmental audits and inspections
• Ensure housekeeping procedures align with hotel brand standards and operational requirements
• Assist with departmental reporting, record keeping, and operational administration
• Monitor productivity, staffing levels, and room turnaround times
• Prepare reports relating to housekeeping operations, maintenance issues, and inventory management

Requirements

• Grade 12 / Matric
• Culinary qualification with a focus on Pastry Arts or Professional Cookery
• Minimum 35 years’ experience in a pastry kitchen, including experience in a supervisory or senior pastry role
• Strong knowledge of pastry techniques, baking methods, and dessert presentation
• Experience within a hotel, restaurant, bakery, or hospitality environment
• Ability to work in a fast-paced, high-volume kitchen

Qualifications

• Formal education/certifications (please note that this section is skipped as no qualifications are mentioned in the original job description)

Salary & Benefits

• R 25 000 basic salary plus benefits