Amanzimtoti: IT Manager posted by Hire Resolve

A laboratory and operations-focused environment is looking for an experienced Information Technology Manager to oversee IT infrastructure, LIMS administration, systems integration, user support, and IT team management across a fast-paced operational environment. This role requires someone technically strong, hands-on, and comfortable with an on-call / 24-7 support environment when required.

Requirements:

• Relevant IT qualification
  5+ years experience in IT Support, Systems Administration, or IT Management
  Strong experience with LIMS systems, ERP/payroll systems, or integrated business platforms
  Experience with Pastel, Payspace, or similar payroll/accounting systems advantageous
  Strong troubleshooting and systems integration experience
  Experience managing hardware, software, networks, and user support
  Exposure to laboratory, healthcare, manufacturing, or regulated environments advantageous
  Strong understanding of IT security, compliance, and data integrity
  Experience managing or mentoring IT teams
  Excellent communication and stakeholder management skills
  Comfortable working in an on-call support environment when required

Key Responsibilities:

LIMS & Systems Administration

• Act as primary administrator and SME for LIMS and integrated company systems
  Configure and maintain master data, permissions, workflows, and system settings
  Manage user access, security roles, and system configurations
  Support laboratory staff with troubleshooting and workflow issues
  Maintain and support desktops, laptops, printers, scanners, routers, and peripherals
  Install and configure operating systems, drivers, and business applications

Systems Integration & Technical Support

• Configure and maintain interfaces between LIMS and laboratory instruments
  Troubleshoot connectivity, interface, and data transfer issues
  Work with vendors and internal teams on integrations and upgrades
  Resolve hardware, software, network, and application-related issues
  Provide remote, telephonic, and onsite support to users
  Maintain troubleshooting documentation and support logs
  Drive systems optimisation and operational efficiencies

Data Management & Reporting

• Monitor and maintain data integrity within systems
  Assist with QC processes and compliance reporting
  Generate operational and analytical reports from LIMS and business systems
  Ensure proper data archiving and retention procedures
  Maintain IT asset registers, software licensing, and maintenance schedules

Training & Documentation

• Train users on LIMS functionality, IT systems, and best practices
  Develop SOPs, troubleshooting guides, and technical documentation
  Conduct onboarding and systems orientation for staff
  Promote IT security awareness and efficient system usage

Projects & Continuous Improvement

• Lead or participate in system upgrades, implementations, and integrations
  Conduct system testing and rollout support
  Identify opportunities for automation and process improvement
  Collaborate with operational teams to improve workflows and efficiencies

Compliance & Leadership

• Ensure systems comply with regulatory and security standards
  Support audits related to systems and data integrity
  Enforce IT security and confidentiality protocols
  Manage and support the internal IT team
  Oversee IT operations and escalations within the business environment

Tech Stack / Environment:

• LIMS Systems
  Windows Environment
  Networking & Hardware Support
  ERP / Payroll Systems (Pastel, Payspace advantageous)
  System Integrations & Interfaces
  Remote Support Tools
  Data Reporting & Documentation
  IT Security & Access Management

Apply for this role today, contact Sune Pienaar at Hire Resolve or on LinkedIn. You can also visit the Hire Resolve website: hireresolve.us or email us your CV: .za

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise