Job Description
About the Role
The Customer Care Administrator/Agent will be responsible for ensuring exceptional customer experiences across all touchpoints, while also providing administrative support to the team. This role requires a strong understanding of customer service principles, excellent communication skills, and the ability to work in a fast-paced environment.
Key Responsibilities
- Conduct follow-up calls with customers after service, repairs, or vehicle sale
- Follow up with sales customers within one month of truck usage
- Capture and record Customer Satisfaction Index (CSI) scores
- Distribute quarterly customer satisfaction questionnaires
- Collect daily Net Promoter Score (NPS) feedback
- Identify and log complaints or low satisfaction scores
- Escalate issues, including Demoters and Passives, to the CCSA
- Ensure accurate and timely data capturing in the system
- Follow up on outstanding queries or customer concerns
- Support continuous improvement of customer satisfaction and overall service quality
Requirements
- Matric Code 8 licence
- Experience within the transport, automotive, or fleet support industry
- Own and reliable transport
- Team Player & flexibility to work over weekends, night shift per roster and public holidays when needed
- Strong organizational, time-management, and multitasking skills
- Practical understanding of how administration works
- Proven track record of handling calls volumes and working under pressure
Qualifications
- None mentioned in the original job description.
Salary & Benefits
- No information available.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Admin / clerical / secretarial Jobs in Gauteng
Admin / clerical / secretarial positions are in high demand across Gauteng, with the job market typically experiencing steady growth in this field. The financial services sector, technology industry, and manufacturing sector are among those commonly employing administrative staff, as they require efficient organisation and support functions to operate effectively.
In terms of compensation, salaries for admin clerical secretarial roles vary widely depending on factors such as level of experience, company size, and industry sector. Generally, entry-level positions may command a salary range of around R10 000 – R20 000 per month, while more senior roles can earn between R30 000 – R60 000 per month or more, depending on individual qualifications and performance. However, it’s essential to note that these figures are only rough estimates and can vary significantly based on the specific employer and industry.
Typically, admin clerical secretarial roles require a range of key skills, including proficiency in Microsoft Office software, excellent communication and interpersonal skills, attention to detail, organisational abilities, and technical knowledge of HR systems or other relevant software. Additionally, many employers also value candidates with experience in customer service, data entry, or bookkeeping.
These roles are commonly found in various industries, such as financial services, technology, manufacturing, and healthcare. In the finance sector, for example, administrative staff may be responsible for providing support to accountants or financial analysts, while in the tech industry, they might assist software developers or IT project managers with administrative tasks.
Career development opportunities for admin clerical secretarial professionals are often extensive, with many roles offering a clear pathway to more senior positions. With experience and additional training, individuals can move into specialist roles such as HR administrator, operations manager, or even management positions.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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