Job Description
About the Role
The Customer Success Manager role at Elite Search is a client-focused position responsible for managing and nurturing a portfolio of smaller and non-SLA clients. Your primary goal will be to keep these clients engaged, informed and retained — while identifying opportunities to cross-sell, upsell and where applicable, convert non-SLA clients into contracted service agreements.
Key Responsibilities
- Proactively reaching out to and maintaining regular contact with a portfolio of assigned clients
- Building trusted relationships across your client base to drive retention and satisfaction
- Identifying and acting on cross-sell and upsell opportunities
- Working to convert non-SLA clients into contracted service agreements
- Translating service updates and performance into clear, meaningful communication for clients
- Documenting interactions, actions and follow-ups to ensure nothing slips
- Flagging at-risk accounts early and implementing retention strategies
- Collaborating with internal service delivery and technical teams to resolve client issues promptly
Requirements
- 3+ years of experience in account management, customer success or client relationship management
- Proven ability to manage multiple client accounts simultaneously
- Strong communication and relationship-building skills — confident, clear and professional
- Commercially minded with an ability to identify growth and conversion opportunities
- Organised, proactive and detail-oriented
- Comfortable working in a fast-paced environment without dropping the ball on any account
- Experience with CRM or ITSM tools advantageous (ConnectWise, Autotask or similar)
- Proficient in Microsoft 365
- An understanding of IT services or managed services is essential
Qualifications
Grade 12 essential; a relevant diploma or degree in Business or IT is advantageous.
Salary & Benefits
No information available.
Location
Rivonia, Sandton — fully office-based with minimal travel as required
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Automotive Technician Jobs in Gauteng
The automotive technician industry in Gauteng is a significant sector, with many opportunities available to those passionate about the mechanics of vehicles. Generally, job seekers can expect a stable and diverse job market, with common positions including service technicians, mechanic supervisors, and vehicle inspectors.
Typically, salaries for automotive technicians in Gauteng are within the R400 000 – R800 000 per annum range, depending on factors such as experience, company size, and industry sector. For example, entry-level technicians may start around R300 000, while senior technicians with significant experience can earn upwards of R700 000. However, it’s essential to note that salaries can vary widely, and actual figures will depend on individual circumstances.
Common skills required for automotive technician roles include mechanical aptitude, problem-solving abilities, and excellent communication skills. Additionally, proficiency in diagnostic software, electrical system knowledge, and the ability to work with a variety of vehicle makes are often highly valued. Other essential skills may include attention to detail, time management, and teamwork.
The automotive sector is a diverse industry, employing technicians in various sectors such as financial services, technology, and manufacturing. Financial institutions, for instance, require technicians who can work on luxury vehicles, while the technology industry demands expertise in electric and hybrid vehicles.
Career development opportunities are plentiful in this field. Typically, technicians can progress to senior roles or move into management positions, overseeing teams of technicians. Some may also choose to specialize in specific areas, such as diesel engine repair or vehicle inspection. Others may opt for further education and training, pursuing careers in automotive engineering or related fields.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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