Job Description
About the Role
Leading South African fashion and apparel retailer is seeking an Ecommerce Customer Service Assistant to join their team in Joburg. This is a great opportunity to get exposure in a fast-paced retail environment and grow within ecommerce.
Key Responsibilities
- Assisting the Ecommerce Manager and team with answering customer enquiries and answering the phone in a professional, upbeat manner.
- Getting to know the products very well to answer customer queries via email and over the phone.
- Assisting with operations; dealing with couriers/suppliers and placing orders.
Requirements
- Must have matric
- Tertiary qualification would be an added advantage
- Experience working in an office environment with customer support and admin
- Experience working on Shopify would be a big plus, especially in retail
- Experience in customer service, preferably in the fashion retail industry
- E-commerce / Online experience would be an added advantage
- Proficient in MS office, use of Internet & email software
- Excellent communication skills, must be fluent in English
- Target Driven
- Excellent writing and email skills
- Excellent phone manner and people skills
Salary & Benefits
Salary negotiable
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Customer service / support Jobs in Gauteng
The customer service and support industry is a common field of employment in Gauteng, South Africa, with many companies across various sectors requiring professionals to provide assistance to customers via phone, email, social media, or in-person. Typically, these roles are found in the technology industry, financial services sector, and manufacturing sector, where companies need to offer customer support to their clients and customers.
Generally, salaries for customer service representatives in Gauteng range from R300 000 to R600 000 per annum, depending on factors such as experience, company size, and industry sector. However, it’s essential to note that these salary ranges are broad and can vary widely. For example, entry-level positions may start at the lower end of this range, while senior roles or those in larger companies may command higher salaries.
Common skills required for customer service representatives include strong communication and problem-solving abilities, a positive attitude, and the ability to work under pressure. Other essential skills typically needed for this type of role include technical skills such as proficiency in CRM software, familiarity with industry-specific terminology, and the ability to adapt to new systems and processes. Typically, companies also look for customer service representatives who are empathetic, patient, and able to handle complex situations.
In terms of industry sectors, financial services sector, technology industry, and manufacturing sector are common employers of customer service representatives. These roles can provide a solid foundation for career development, with opportunities to move into senior positions or transition into related fields such as account management or sales.
For those looking to start or advance their careers in customer service, it’s essential to consider ongoing training and development opportunities. Many companies offer internal training programs or partner with external providers to upskill employees. Typically, career progression paths for customer service representatives may involve moving into team leader or manager roles, or transitioning into related fields such as sales or account management.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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