Job Description
About the Role
We are seeking a highly skilled ERP System Software Assistant to join our team in Johannesburg. As an assistant, you will play a crucial role in maintaining existing software products, developing new and enhanced ERP system products and solutions, and providing top-notch support services to our business applications.
Key Responsibilities
- Assist with ongoing maintenance of existing software products
- Participate in the development of new and enhanced ERP system products and solutions
- Work closely with various team members to use and enhance support tools
- Learn effective troubleshooting techniques
- Increase product knowledge
- Provide application support to users
- Identify issues, and provide suggestions and long-term solutions
- Analyse recurring incidents on the service desk and solve through interaction with key stakeholders
- Investigate and analyse system issues to determine the cause of issues and appropriate corrective action
- Provide system knowledge and consultancy for divisional and cross-divisional projects
- Contribute to the Help Desk knowledge base, add quality articles relating to Problem Resolution about new, and existing projects, types, and Sub Types
- Review and recommend continuous improvement of the systems and support processes
- Document technical information and processes for existing and newly developed functionality
- Maintain data quality and integrity within the system
- Ensure all critical services/systems are monitored
- Carry out system maintenance tasks and processes to agreed schedules
Requirements
- Diploma / Certificate in Information Technology: System support or similar
- Solid experience in supporting and maintaining production computer systems in a customer-facing support environment of at least 5 years
- Experience in database systems, reporting, and query tools
- Excellent written and verbal communication skills at all levels of the business with technical and non-technical staff
- Effective time management skills and ability to prioritize work assignments
- Analytical Ability to solve problems
- Able to build and maintain business relationships
Qualifications
- Formal education/certifications (Bachelor’s, LLB, Matric, etc.) not specified in original description, therefore skipped.
Salary & Benefits
- No salary information mentioned in the original description, therefore skipped.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Gauteng
In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.
Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.
Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.
The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.
For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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