Johannesburg: Operations Manager posted by CallForce

April 12, 2026 Jobs in Central Johannesburg

Job Description

About the Role

CallForce, a prominent Business Process Outsourcing (BPO) company, is seeking an experienced Campaign Manager to lead our Outbound Sales division. As a key member of our team, you will be responsible for planning, executing, and optimizing outbound sales campaigns to drive revenue growth and exceed client expectations.

Key Responsibilities

Develop comprehensive campaign strategies aligned with client goals and industry best practices.
Define campaign objectives, target audience, and key performance indicators (KPIs).
Create and manage campaign budgets and timelines.

Lead a team of team leaders, sales agents, trainers, and support staff to ensure campaign success.
Ensure team leaders’ performance reviews are conducted regularly, and constructive feedback is given for performance improvement.
Foster a collaborative and high-performance culture within the team.

Oversee the execution of outbound sales campaigns, ensuring adherence to scripts and compliance standards.
Monitor campaign performance, analyse data, and make data-driven decisions to optimize results.
Implement strategies to increase sales conversion rates and achieve revenue targets.

Generate and analyse campaign reports to track KPIs, identify trends, and recommend improvements.
Provide regular reports to clients and internal stakeholders, summarizing campaign performance and actionable insights.

Ensure that all campaign activities comply with industry regulations and client-specific requirements.
Implement and maintain rigorous quality assurance processes to uphold service quality.

Requirements

5+ years of experience as a Campaign Manager in an outbound sales environment within the BPO industry.
Strong leadership and team management skills.
Excellent communication and client-facing abilities.
Analytical mindset with the ability to interpret data and make strategic decisions.
Knowledge of outbound sales processes, techniques, and compliance standards.

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Qualifications

No formal education or certifications are required for this role.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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