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Johannesburg: Operations Manager posted by CallForce

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Job Description

About the Role

CallForce is seeking an experienced Campaign Manager to lead our Outbound Sales division, driving revenue growth and exceeding client expectations through strategic campaign planning, team leadership, and data-driven decision making.

Key Responsibilities

  • Develop comprehensive campaign strategies aligned with client goals and industry best practices.
  • Define campaign objectives, target audience, and key performance indicators (KPIs).
  • Create and manage campaign budgets and timelines.
  • Lead a team of team leaders, sales agents, trainers, and support staff to ensure campaign success.
  • Ensure team leaders’ performance reviews are conducted regularly, and constructive feedback is given for performance improvement.
  • Foster a collaborative and high-performance culture within the team.
  • Oversee the execution of outbound sales campaigns, ensuring adherence to scripts and compliance standards.
  • Monitor campaign performance, analyse data, and make data-driven decisions to optimize results.
  • Implement strategies to increase sales conversion rates and achieve revenue targets.
  • Generate and analyse campaign reports to track KPIs, identify trends, and recommend improvements.
  • Provide regular reports to clients and internal stakeholders, summarizing campaign performance and actionable insights.
  • Ensure that all campaign activities comply with industry regulations and client-specific requirements.
  • Implement and maintain rigorous quality assurance processes to uphold service quality.

Requirements

  • 5+ years of experience as a Campaign Manager in an outbound sales environment within the BPO industry.
  • Strong leadership and team management skills.
  • Excellent communication and client-facing abilities.
  • Analytical mindset with the ability to interpret data and make strategic decisions.
  • Knowledge of outbound sales processes, techniques, and compliance standards.
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Qualifications

No formal education or certifications are required for this role.

Salary & Benefits

Competitive salary and performance-based bonuses.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Professions Jobs in Gauteng

Gauteng, the economic hub of South Africa, is home to a diverse range of industries, offering various Other Professions positions for job seekers. Typically, this field encompasses roles such as administrative assistants, human resources specialists, and operations coordinators, among others.

Generally, salaries in the Gauteng region for Other Professions positions tend to fall within broad ranges. For example, an administrative assistant position may command a salary between R300 000 and R500 000 per annum, depending on experience, company size, and industry sector. However, it is essential to note that actual salaries can vary significantly due to factors such as the specific job requirements, the company’s budget, and the individual’s qualifications.

Common skills required for these roles include proficiency in Microsoft Office applications, excellent communication and interpersonal skills, attention to detail, organisational abilities, and analytical thinking. Typically, candidates with a degree in business administration, human resources, or a related field may be well-suited for these positions.

The financial services sector, technology industry, and manufacturing sector are common industries that employ Other Professions roles. These sectors often require professionals who can provide administrative support, coordinate operations, and manage day-to-day activities. The manufacturing sector, in particular, requires skilled coordinators to oversee production processes, manage inventory, and ensure compliance with quality control standards.

Career development opportunities for individuals in this field are generally good, with many companies investing in employee training and development programs. Typically, career progression paths involve moving into senior administrative roles or transitioning into related fields such as human resources management or business administration. With experience and continuous learning, professionals in this field can expect to move into more senior positions or take on leadership roles within their organisations.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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