Job Description
About the Role
Our client is seeking a seasoned and commercially driven Regional Operations Manager – Multi-Property Portfolio to lead and optimise performance across a portfolio of hotel and casino properties in South Africa and Botswana. This senior leadership role responsible for driving operational excellence, revenue growth, and brand consistency across multiple sites.
Key Responsibilities
- Provide strategic and operational oversight across 8 properties, ensuring consistent delivery of brand standards and guest experience excellence
- Lead and manage the performance of General Operations Managers, driving accountability, development, and high performance
- Embed Group strategy at property level, ensuring alignment with commercial, operational, and governance frameworks
- Drive operational efficiency and consistency across all business functions
- Commercial & Financial Management: drive revenue optimisation strategies across gaming, hospitality, conferencing, and entertainment
- Oversee budgeting, forecasting, and financial performance across the portfolio
- Monitor key performance indicators and implement initiatives to improve profitability and operational performance
- Identify opportunities for growth, expansion, and operational improvement
- Ensure full compliance with gaming regulations, hospitality legislation, and licensing requirements across South Africa and Botswana
- Maintain strong oversight of risk, audit, and internal control frameworks
- Ensure adherence to health, safety, and labour regulations across all properties
- Drive consistent delivery of a high-quality, differentiated guest experience across all properties
- Oversee guest satisfaction, reputation management, and quality assurance frameworks
- Implement strategies to enhance customer loyalty and repeat business
- Build and lead high-performing teams, with a focus on succession planning, leadership development, and transformation initiatives
- Act as a senior representative of the Group, managing relationships with regulators, government bodies, shareholders, and key stakeholders
- Foster strong collaboration between Head Office and property-level leadership teams
Requirements
Minimum 10 years’ senior leadership experience within hotel, casino, gaming, or integrated resort operations
Proven track record of managing multi-property or regional operations
Strong experience in driving operational strategy, revenue growth, and service excellence
Experience operating across multiple regulatory environments (cross-border experience advantageous)
Demonated ability to lead large, geographically dispersed teams
Strong commercial acumen with experience managing budgets, forecasts, and financial performance
Excellent stakeholder engagement skills, including experience working with regulators and government bodies
Qualifications
Matric
Bachelor’s Degree or Advanced Diploma in Hospitality Management, Business Management, Marketing, or a related field
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Gauteng
In the Gauteng region, the catering and hospitality industry is a thriving sector that employs a diverse range of professionals. Typically, job seekers can expect to find a mix of entry-level and experienced roles in this field, with common positions including chefs, waiters, event coordinators, and hotel management staff. Generally, the demand for skilled workers in this industry remains strong, driven by the growing tourism and events sectors in South Africa.
In terms of salary expectations, it’s difficult to provide a precise figure due to variations caused by factors such as experience, company size, and industry sector. However, broad ranges can be provided. Typically, entry-level positions within catering and hospitality may fall within the range of R20 000 to R40 000 per annum, while experienced roles can command salaries ranging from R60 000 to R120 000 or more, depending on the specific requirements of the position.
Common skills required for careers in catering and hospitality include excellent communication and interpersonal skills, attention to detail, and the ability to work under pressure. Other essential skills include basic knowledge of food preparation and presentation, customer service skills, and experience with event management software. In addition, many employers place a high value on staff certification, such as a Food Safety Certificate or Hospitality Diploma.
The catering and hospitality industry is diverse and encompasses various sectors, including the financial services sector, technology industry, manufacturing sector, and more. Many companies within these industries require skilled workers to manage their catering and event needs. Commonly, roles are found in urban areas such as Johannesburg and Pretoria, where there is a high concentration of businesses and events.
For those seeking to advance in their careers within this field, opportunities for professional development exist throughout the industry. Typically, career progression can be achieved through experience, training, and certification. Many employers offer internal training programs or sponsorship for further education, which can provide a competitive edge in the job market. Overall, catering and hospitality professionals can expect to find rewarding and challenging roles within this dynamic sector, with opportunities for growth and development throughout their careers.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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