Johannesburg: Retail Assistant Store Manager posted by Headhunters

About the Role

Our client, a prominent market leader in the Retail space; and one of the fastest-growing retail groups, with operations in South Africa, Botswana and Namibia; is currently looking to employ a young, dynamic and experienced Retail Assistant Store Manager to their Johannesburg, retail team. A career opportunity with a popular and leading brand awaits.

Key Responsibilities

• Manage and report on all store inventory counts, including planning, investigation, and implementation.
• Investigate and rectify negative GP values, dormant stock, and stock discrepancies.
• Ensure physical stock matches SAP inventory ledger.
• Manage shrinkage, consumables, and goods in transit within store targets.
• Ensure above-expectation customer service at all times.
• Oversee customer request system and loyalty programme signups.
• Ensure accurate processing of loyalty points and prompt resolution of queries.
• Manage all store cash resources, takings, floats, and banking in compliance with procedures.
• Investigate tender discrepancies, returns, and auto receipts.
• Ensure transaction accuracy, completeness, and internal control compliance.
• Monitor cashier productivity, service levels, and overtime spend.
• Oversee daily reconciliation, run-end signoffs, and collections procedures.
• Oversee goods receiving, returns, and credits.
• Ensure accuracy and completeness of branch transactions.
• Maintain transaction integrity in compliance with internal controls.
• Assist in preparing and maintaining the store budget.
• Control and monitor expense-related items within budget.
• Ensure monthly adjustment of stock to correct GL accounts.
• Report on expense-related items to store management.
• Disseminate and report information between store and departments to align goals.
• Support and facilitate audits.
• Assist the Store Manager with operational duties to optimise store efficiency.
• Drive continuous improvement initiatives within direct areas of responsibility.
• Ensure compliance with deadlines and policies.
• Manage HR processes, submissions, and documentation.
• Oversee workforce management systems (e.g., KRONOS).
• Implement performance management and staff development plans.
• Mentor, train, and develop team members for growth.
• Maintain housekeeping and hygiene standards.
• Adhere to all policies, SOPs, and health and safety regulations.
• Ensure professional conduct, uniform, and personal appearance at all times.

Requirements

• Matric / Grade 12.
• Financial / Administration Diploma or equivalent 3-year qualification (advantageous).
• Minimum of 12 years experience in store retail administration or management.
• Experience across stock management, cash office, reporting, expense control, and customer service.
• Human Resources exposure will be an advantage.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
• Experience with SAP / Unisolv / SuccessFactors is an advantage.
• Driver’s license and own reliable transport is essential.

Salary & Benefits

No information available