Job Description
A leading supply chain technology and consulting company is looking for an experienced Professional Services Manager to join their team in Midrand.
About the role
This position is suited to a strategic and customer-focused professional with strong experience in software implementation, supply chain operations, and team leadership. The role will involve a variety of responsibilities, including but not limited to:
- Leading and managing the Professional Services and support teams
- Facilitating client workshops and overseeing solution design, configuration, testing, and implementation activities
- Managing project delivery, including resource allocation, budgets, reporting, invoicing, and task completion
- Building and maintaining strong client relationships throughout the customer lifecycle
- Overseeing support operations, ensuring service level agreements (SLAs) are maintained and customer escalations are resolved timeously
- Mentoring and developing team members through coaching, guidance, and performance management
- Managing customer accounts and identifying opportunities to expand existing business relationships
- Driving business development initiatives and identifying new revenue opportunities
- Participating in company development initiatives and continuous process improvement
- Staying up to date with industry developments and supply chain technology solutions
Requirements:
- Degree or Diploma in Industrial Engineering, Information Technology, or a Related Field
- 68 Years’ Experience in Software Consulting, Software Implementation, and/or Software Support
- Intermediate to Advanced SQL Scripting Experience
- 8+ Years’ Operational Experience and Understanding of Supply Chain Processes
- 45 Years’ Experience Working with Warehouse Management Systems (WMS)
How to Apply:
Contact Hire Resolve today for your next career-changing move.
Apply for this role today by contacting Robyn at:
Or contact me on LinkedIn.
You can also visit the Hire Resolve website for more opportunities.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Clearing and Forwarding Jobs in Gauteng
The clearing and forwarding industry in Gauteng, South Africa is a significant sector that involves the transportation and logistics of goods, often involving complex supply chain management. Generally, this field operates within a diverse range of industries, including but not limited to the manufacturing sector, where products are transported from suppliers to customers, and the technology industry, where equipment is shipped internationally.
Typically, salaries for clearing and forwarding professionals in Gauteng fall within broad ranges, often between R400 000 to R800 000 per annum. However, it’s essential to note that actual salaries can vary greatly depending on factors such as experience, company size, and industry sector. For instance, a seasoned professional with extensive experience may earn significantly more than someone just starting their career in this field.
Common skills required for clearing and forwarding roles include strong communication and problem-solving abilities, a good understanding of logistics and transportation regulations, and proficiency in shipping software and technology platforms. Typically, candidates with degrees or diplomas in business management, supply chain management, or logistics are well-suited for these types of positions. Often, experience working within the industry is also highly valued by employers.
The clearing and forwarding industry commonly employs professionals from a variety of sectors, including manufacturing, technology, and e-commerce. These roles often involve coordinating international shipments, managing warehouse operations, and ensuring compliance with regulatory requirements. In terms of career development, there are opportunities for advancement to management or senior leadership positions within the industry, as well as the chance to specialize in specific areas such as customs brokerage or freight forwarding.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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