Job Description
About the Role
Gijima Holdings is seeking a highly skilled Team Lead: NOC (Internal) to join our operations team in Midrand. As a key member of our NOC team, you will be responsible for leading daily operations, managing incidents, and ensuring 24/7 monitoring coverage. You will also supervise and support NOC Analysts, provide coaching and mentoring, and drive proactive monitoring and early fault detection.
Key Responsibilities
- Lead daily NOC operations and ensure 24/7 monitoring coverage.
- Manage incident handling, escalation processes, and major incident coordination.
- Ensure adherence to SLA, OLA, and KPI targets.
- Monitor network performance, availability, alarms, and service degradation.
- Coordinate with internal technical teams, vendors, and service providers to resolve incidents.
- Ensure proper ticket management and accurate documentation within service management systems.
- Conduct shift handovers and operational briefings.
Requirements
- Grade 12
- IT Qualification Diploma/Degree (advantageous)
- Minimum 3–5 years’ experience within a NOC or IT Operations environment.
- Minimum 1–2 years’ experience in a supervisory or leadership role.
- Solid experience managing incidents in a high-pressure operational environment.
- Solid experience working with monitoring tools and ticketing systems.
- Strong understanding of:
- Networking concepts (LAN/WAN/MPLS/VPN/SD-WAN)
- Routing and switching
- Network monitoring tools
- Incident management processes
- SLA and KPI management
Qualifications
- ITIL v3 Foundation Certification
- CompTIA Network+
- Professional certifications such as CCNA, CCNP etc. (advantageous)
- Experience with non-Cisco products and technologies such as Huawei, Fortinet, Juniper etc. (advantageous)
- Microsoft or Linux certifications (advantageous)
Salary & Benefits
Salary details will be discussed during the interview process.
Key Competencies
- Strong leadership and decision-making skills
- Excellent communication and stakeholder management
- Problem-solving and analytical thinking
- Ability to work under pressure
- Strong customer service orientation
- Attention to detail
- Time management and prioritisation
- Accountability and ownership
- Conflict Handling
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Automotive Technician Jobs in Gauteng
The automotive technician industry in Gauteng is a significant sector, with many opportunities available to those passionate about the mechanics of vehicles. Generally, job seekers can expect a stable and diverse job market, with common positions including service technicians, mechanic supervisors, and vehicle inspectors.
Typically, salaries for automotive technicians in Gauteng are within the R400 000 – R800 000 per annum range, depending on factors such as experience, company size, and industry sector. For example, entry-level technicians may start around R300 000, while senior technicians with significant experience can earn upwards of R700 000. However, it’s essential to note that salaries can vary widely, and actual figures will depend on individual circumstances.
Common skills required for automotive technician roles include mechanical aptitude, problem-solving abilities, and excellent communication skills. Additionally, proficiency in diagnostic software, electrical system knowledge, and the ability to work with a variety of vehicle makes are often highly valued. Other essential skills may include attention to detail, time management, and teamwork.
The automotive sector is a diverse industry, employing technicians in various sectors such as financial services, technology, and manufacturing. Financial institutions, for instance, require technicians who can work on luxury vehicles, while the technology industry demands expertise in electric and hybrid vehicles.
Career development opportunities are plentiful in this field. Typically, technicians can progress to senior roles or move into management positions, overseeing teams of technicians. Some may also choose to specialize in specific areas, such as diesel engine repair or vehicle inspection. Others may opt for further education and training, pursuing careers in automotive engineering or related fields.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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