Mpumalanga: Shop Assistant – Middelburg Mall – Mpumalanga ( 3 Months Contract ) posted by Signature Cosmetics

About the Role

As a Shop Assistant at Middelburg Mall for Signature Cosmetics, you will be responsible for creating a welcoming and inspirational experience for customers while actively contributing to achieving store targets and operational standards. You will work closely with the Store Supervisor to ensure that all areas of responsibility are maintained at the required standard.

Key Responsibilities

• Actively support and contribute to the achievement of all store targets and operational standards
• Create a full understanding and knowledge of sales targets, including average spend per head, required increase in basket size, and link selling
• Attend and participate in morning team meetings and raise any queries with Store Supervisor
• Prepare for and participate in daily floor walks and raise any ideas, queries, or concerns with the Store Supervisor
• Assist with preparations for and participation in all stock takes
• Conduct cycle counts as and when required and report areas of concern to the Store Supervisor
• Prevent damages by housing products on the sales floor and in the stockroom according to stock handling and storage standards
• Practice accurate stock rotation and follow the FIFO principle, ensuring only up-to-date and accurate stock is displayed
• Report all stock requirements, out-of-stocks, or low stock levels to the Store Supervisor
• Maintain all stock on the sales floor and in the stockroom in a clean and hygienic condition
• Ensure all departments of responsibility are fully replenished and housekeeping is maintained, including swept floors, shelves dusted, and daily tester cleaning
• Consistently implement and maintain store visual merchandising standards and disciplines to create a beautiful store experience
• Implement and adhere to all store standards and operations procedures
• Be familiar with the contents of the Model Store files as per operational requirements
• Adhere to all policies and procedures, including Point of Sale, Cash Handling, Banking, and Staff Uniform Policies
• Contribute to achieving the minimum acceptable Operations Checklist rating by maintaining areas of responsibility at the required standard on a consistent basis
• Offer every customer Loyalty Card membership and provide details of benefits
• Explain current promotions, discounts, and special offers to all customers
• Focus on average basket size by ensuring all customers have been greeted, new line items have been offered, baskets have been offered, and link sell opportunities have been made
• Perform makeovers professionally and record customer details and products used as per process
• Utilise testers to effectively introduce customers to the product range
• Respond to all customer requests, comments, and complaints and escalate when required
• Implement monthly promotions according to instructions with relevant signage and display material
• Action pricing, including Mark Ups and Mark Downs, and promotions in area of responsibility
• Support marketing initiatives, including Sidewalk sales, Centre Court space, and Pop-Up Stores
• Raise the need to order required stationery, staff refreshments, cleaning materials, and other consumables timeously with the Store Supervisor
• Adhere to the staff schedule and ensure area of responsibility is covered at all times utilizing the buddy-buddy system
• Attend and participate in all scheduled training and transfer new knowledge and skills to daily activities performed
• Raise any gaps in product knowledge with the Store Supervisor

Requirements

• A matric, grade 12 or equivalent certificate
• Minimum one year’s working experience in a retail environment
• Experience working with beauty, fragrances, and skincare products is an advantage
• Experience working with Point of Sale and Microsoft Office (emails and Excel) is an advantage

Qualifications

• None mentioned

Salary & Benefits

• Not specified