Newcastle: Customer Consultant – Newcastle Corner posted by Dis-Chem Pharmacies

About the Role

We are seeking a Customer Consultant to join our team at Newcastle Corner store, where you will be responsible for providing excellent customer service and resolving any issues that may arise. As a Customer Consultant, you will interact with customers, address their inquiries, and provide them with necessary information regarding our products and services.

Key Responsibilities

• Interact with Dis-Chem customers to resolve queries and provide product information
• Deal with and help resolve customer complaints and concerns
• Ensure accurate data capturing and completion of documentation is done
• Check card balances, card reports, and/or statements for customers
• Manage daily and weekly inventory control cards, magazines, application forms, baby bags, travel kits, promotional items, partner goody bags, free gifts, and other promotional items
• Ensure Accurate Process of Transaction TRMS capturing and reporting
• Manage stock control and shrinkage
• Checkpoint reversals on statements
• Check the manual points allocation on card reports and statements to ensure all manual allocations are given through to the Admin Manager on a daily basis
• Ensure effective internal communication (within customer service/benefits programme)
• Escalate compliments, complaints, and product sourcing to Senior or Regional Customer Consultants daily
• Manage and report complaints and compliments through the customer service diary
• Respond to written or e-mail queries on various platforms
• Create a central point of contact for all general queries, compliments, and complaints
• Assist customers with any queries and refer customers to the appropriate departments where applicable
• Ensure visibility of the Benefits Programme signage and/or current promotional signage regarding the Benefits Programme displayed at the customer service help desk or till points
• Provide relevant benefit programme training to all departments and ensure implementation of training
• Adhere to Dis-Chem policies and procedures, SOPs, and health and safety rules and regulations

Requirements

• Grade 12 / Matric (with at least 60% in English, Afrikaans, and Maths Literacy)
• At least 1-year experience in administration or public relations
• Strong communication and customer interaction skills
• Computer literate MS Office
• Willing and able to work retail hours

Qualifications

• Administration / Customer Service / Public Relations qualification (advantageous)

Salary & Benefits

• Market-related salary
• Medical aid
• Provident fund