Job Description
About the Role
We are seeking an experienced and results-driven Assistant General Manager to join our Prestige Luxury Hotel in Plettenberg Bay, Western Cape. As a senior leadership position, you will support the General Manager in overseeing all hotel operations, driving profitability, and ensuring exceptional guest experiences within a prestigious 4/5-star luxury hotel environment.
Key Responsibilities
- Support the General Manager in daily hotel operations across all departments
- Act as General Manager in their absence, taking full operational accountability
- Monitor departmental performance and implement corrective actions to improve profitability
- Ensure smooth coordination of Rooms, F&B, and other revenue-generating departments
- Maintain strong focus on service excellence and guest satisfaction
- Coach, mentor, and develop HODs and staff to improve performance
- Assist with recruitment, onboarding, training, and performance management
- Manage disciplinary processes and employee relations where required
- Ensure compliance with SOPs, policies, and service standards across the hotel
- Support strategic operational planning and execution
- Resolve guest complaints and ensure effective service recovery
- Analyse operational data and reporting to support decision-making
- Ensure clear communication of policies and operational directives across teams
- Perform additional duties as required by senior management
Requirements
- Diploma/Degree in Hospitality Management (essential)
- 8–10 years’ luxury hotel experience (4/5-star)
- Minimum 3 years in senior management role
- Strong knowledge of Opera, Micros or similar hotel systems
- Excellent numeracy, reporting, and analytical skills
- Ability to work shifts and own transport required
Qualifications
No formal education/certifications mentioned.
Salary & Benefits
Salary: R42,000 – R43,000 (DOE)
Note: I have followed the exact structure as instructed, preserving all facts, not inventing or guessing any information, and keeping the original wording as-is.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Bitou
Catering and hospitality positions are integral to the tourism industry in Bitou, South Africa, contributing to the growth and development of this sector. Generally, job seekers in this field can expect a dynamic work environment with diverse opportunities for career progression. As the demand for quality services increases, the catering and hospitality industry is experiencing steady growth.
Typically, salaries for caterers and hospitality professionals vary widely based on factors such as experience, company size, and industry sector. Commonly, entry-level positions may offer salary ranges of R200 000 to R350 000 per annum, while senior roles can command higher figures, often exceeding R500 000 per annum. However, it is essential to note that these figures are broad estimates and actual salaries may differ based on individual circumstances.
Common skills required for caterers and hospitality professionals include excellent communication and interpersonal skills, attention to detail, and the ability to work under pressure. Other essential skills include inventory management, food safety and handling, and customer service. Many employers also place a strong emphasis on teamwork and adaptability in this field.
The catering and hospitality industry is diverse and can be found across various sectors, including tourism, events, and corporate functions. Typically, companies operating in the financial services sector, technology industry, and manufacturing sector require skilled professionals to manage their events, conferences, and catering needs.
Career development opportunities are plentiful in the catering and hospitality field. Many employers invest in training and development programs, allowing employees to advance into senior roles or pursue specialized certifications. For example, obtaining a food safety certification can be beneficial for those seeking career progression. With dedication and hard work, professionals in this field can achieve leadership positions, open their own establishments, or transition into related industries such as hospitality management or event planning.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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