Bloemfontein: Pallet Controller

About the Role

The Pallet Controller is a critical role in ensuring the smooth operation of our logistics and warehouse functions in Bloemfontein. This position requires a highly organized individual with excellent communication skills to manage daily operations, resolve customer issues, and maintain compliance with financial and operational controls.

Key Responsibilities

• Reconciliation backlogs increase , delaying month end close
• Financial exposure grows through unresolved balances, unprocessed transactions and rejected movements
• Improve customer experience , financial control and operation compliance
• Customer escalations rise due to delay query resolution and reporting
• Compliance and audit risks increase due to filing documentation and data intergrity gaps
• Ensure timely daily processing
• Weekly reporting and month reconciliation
• Reconciling pallet account and CHEP issues movement
• Captiring THAN’s and PCN’s via my CHEP and issuing transaction via SAP
• Managing suspended and rejected movement and initiating corrective action
• Logging all activities direct with CHEP
• Logging escalations to the business where required
• General query resolution including Pallet Movement Authorization Transfer Hire Agreements Loss investigations
• Logging collection and return orders when required
• Monitoring EDI data intergrity (Where applicable)
• Supporting yard operation
• Pallet quality inspections
• Immediate reporting of non-compliance or damages
• Maintaining accurate and compliance filing of all pallet documentation.
• Liaising with problem customers to recover outstanding balances
• Communicating extended holding periods or excessive volumes to relevant internal stakeholders
• Providing electronic system support
• Maintaining strong working relationship with customer stakeholders and operations teams
• Working closely with CHEP and logistics/operations teams
• Ensure issues are capture accurately and timeously
• Align on corrective actions and priorities
• Escalating ongoing or critical non-compliance matters to management
• Stock counts and reconciliation including offside location
• Review and closure of outstanding queries and balance investigations
• Validation of system data intergrity across SAP, myCHEP and EDI
• Identification of long outstanding balances and aged exceptions with recovery actions documented
• Review of pallet holding pattern and volume variances
• Ensuring all documentation is complete , filed and audit ready
• Supporting month end reporting and compliance requirements
• Improved financial control through timely reconciliation and reduced writes off
• Reduces operational risk caused by unprocessed and rejected or non-compliant movements
• Stronger compliance and audit readiness
• Better report accuracy and visibility for management decision making
• Sustainable workload distribution , reducing dependency risk and burnout

Requirements

• Grade 12
• Clean criminal record
• Good communication skills
• 2-3 years experience as a Pallet Controller
• Knowledge of SAP and CHEP system

Qualifications

• Formal education/certifications (NOT mentioned in original)

Note: Since the qualifications section was not explicitly mentioned in the original job description, it has been left blank.