Job Description
About the Role
The Floor Manager is responsible for ensuring seamless front-of-house (FOH) operations, maintaining exceptional service standards, and supporting both staff and management in delivering a premium dining experience. This role requires strong leadership, attention to detail, and a proactive approach to problem-solving.
Key Responsibilities
- Unlock all doors, switch off the security alarm, and turn on all lights and air-conditioning.
- Check reservation book, staff shifts (waitrons, bartenders, runners), and manager handover book.
- Review the closing duty sheet and prep communications meetings.
- Allocate waitron duties and cleaning responsibilities by 11:00 am.
- Ensure bathroom and laundry setups are ready.
- Complete the opening checklist and verify that all areas are prepared for service.
Requirements
- Proven experience in floor management or FOH supervision in a fine dining environment.
- Strong leadership, communication, and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Ability to handle HR-sensitive issues calmly and professionally.
- Strong problem-solving and decision-making skills.
- Attention to detail with a focus on service excellence and operational efficiency.
Qualifications
- Formal education/certifications (Bachelor’s, LLB, Matric, etc.)
Salary & Benefits
- Salary: [Salary amount]
Personal Attributes
- Professional, approachable, and friendly demeanor.
- Calm under pressure and capable of managing conflict effectively.
- Highly organized and attentive to detail.
- Passion for hospitality and delivering an exceptional guest experience.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Tourism/Hospitality Jobs in Gauteng
Gauteng, the economic hub of South Africa, is home to a diverse range of industries that cater to various sectors of tourism and hospitality. Typically, job opportunities in this field are abundant, with many companies seeking skilled professionals to manage and operate their establishments. However, the job market can be competitive, and it’s essential for job seekers to have a clear understanding of the industry trends and requirements.
When it comes to salary ranges, those working in tourism and hospitality in Gauteng typically expect broad-based compensation packages that reflect their experience, qualifications, and industry sector. Generally, salaries in this field can range from R500 000 to R2 million per annum, although these figures are subject to variation depending on factors such as the size of the company, industry sector, and individual performance.
Common skills required for roles in tourism and hospitality include excellent customer service skills, strong communication and interpersonal abilities, a solid understanding of operations management principles, attention to detail, analytical thinking, problem-solving skills, and adaptability. Typically, companies also look for professionals with experience in hotel management, event planning, or other related fields.
The industry sectors that commonly employ tourism and hospitality professionals include the financial services sector, technology industry, manufacturing sector, and leisure and entertainment industries. These sectors often have a high demand for skilled staff to manage their establishments, events, and operations.
Career progression paths in this field are generally linear, with opportunities for advancement into senior management positions or specialized roles such as hotel ownership, event planning, or tourism development. Typically, professionals in this field can expect to gain experience, build their skills, and progress through the ranks, with potential for career growth and development within established companies or as entrepreneurs.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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