Pretoria: ICT Technician-AAMP posted by National Agricultural Marketing Council

Purpose To provide support and technical advice for ICT related activities to the AAMP Project. Requirements Qualification & Experience · A Diploma or Degree in Information Technology or equivalent. · Minimum of 2-3 years in an ICT support/technician role. · Experience with Microsoft Windows, Microsoft Exchange, Active Directory is an advantage. · Hardware and software troubleshooting prowess. · Ability to critically analyse a symptom, diagnose a fault, plan and take appropriate action on equipment including PCs, printers, multifunction copiers, sound boards, lighting equipment and networking etc Knowledge and Skills Knowledge of hardware components and hardware troubleshooting procedures. Knowledge of Microsoft desktop operating systems and desktop software. Microsoft Active Directory skills including creating, deleting and modifying user accounts, setting up e-mail, home and directories. Key Performance Areas Plan and Monitor ICT Systems · Assist ICT Service provider with ICT support, knowledge management and projects. · Assist in creating a structured approach to rolling out new hardware and software. · Implement specialist safeguarding software across all designated devices. · Develop a maintenance schedule for all computer hardware, software and networks and ensure it is followed. · Ensure server backup policies are working and maintained. · Assist in planning and implementing changes to elements of the ICT service as required. · Perform regular security monitoring to identify any possible intrusions. · Facilitate training workshops to employees on revised ICT policies and procedures. ICT Support · Setup equipment such as PC, laptops, iPads, mobile devices, data projectors, sound systems and other specialist equipment, ensuring that systems are ready for use and operating safely and correctly. · Investigate the user requirements and attend all logged calls · Perform basic server diagnostic routines. · Assist in creating and maintaining user accounts and mailboxes. · Perform checks to ensure NAMC networks and Wi-Fi connectivity is maintained. · Support staff with the use of new and existing Technologies. · Detect, diagnose and resolve PC, printer and peripheral device faults. · Maintain an up-to-date inventory of ICT software, hardware and licenses. Compliance and Reporting · Assist in updating the ICT risk register for the project on a quarterly basis. · Assist in the production of the quarterly report. · Write ICT submissions to the Management committee & other committees. · Liaise with SCM on the ICT procurement requirements. · Represent the ICT unit in meetings when required.