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Pretoria: Network Monitoring Agent

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Job Description

About the Role

The Monitoring Agent plays a critical role in ensuring the smooth operation of our network systems, responding swiftly to alerts and proactively driving issue resolution. This position requires effective communication with affected teams and stakeholders to minimize downtime and maintain an exceptional customer experience.

Key Responsibilities

  • Real-Time Monitoring and Alert Response: Monitor network systems (Zabbix, Grafana, The Dude, Altostrat) for performance anomalies, service disruptions and triggers.
  • Assess the severity and customer impact of incoming alerts. Initiate documented troubleshooting steps to resolve issues and independently where possible.
  • Log all network incidents clearly and accurately in the ticketing system.
  • Conduct basic troubleshooting to see if connectivity can be restored, before escalating to relevant teams.
  • Incident Communication and Escalation Management: Ensure clear and timely communication to relevant stakeholders regarding incident status, impact, and estimated time of resolution (ETA).
  • Proactively chase resolutions, keeping all stakeholders informed at regular intervals until issues are fully resolved.

Requirements

  • Previous experience with network monitoring tools (Zabbix, Grafana, The Dude) advantageous.
  • Experience with ticketing systems in a team-based support environment beneficial.
  • Basic understanding of network protocols (TCP/IP, DNS, DHCP, HTTP, ICMP, SNMP).
  • Fundamental network troubleshooting skills advantageous.
  • Proficiency in Microsoft Office (Word, Excel, Outlook).

Qualifications

Grade 12 is required. A relevant tertiary diploma or degree will be beneficial.

Salary & Benefits

No information available.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About IT / Computing / Software Jobs in Tshwane

In the Tshwane area, the IT and computing industry is thriving, with a strong demand for skilled professionals to drive technological advancements and innovation. Typically, this field is characterized by a dynamic job market with various opportunities available across different sectors. However, it’s essential to note that the job market can fluctuate, and it’s crucial to stay adaptable and focused on continuous skill development.

When it comes to salary expectations, it’s generally common for IT and computing professionals in Tshwane to earn salaries within the range of R600 000 to R1 200 000 per annum, depending on factors such as experience, company size, industry sector, and specific job requirements. However, please note that these are broad estimates and can vary significantly based on individual circumstances. It’s also worth considering that bonuses, benefits packages, and other perks can impact overall remuneration.

Common skills required for IT and computing roles in Tshwane include proficiency in programming languages (such as Java, Python, or C++), experience with database management systems, knowledge of cloud computing platforms (like AWS or Azure), understanding of cybersecurity principles, and familiarity with Agile development methodologies. Additionally, strong analytical, problem-solving, and communication skills are often essential for success in this field.

The IT industry is a broad sector that encompasses various industries, including financial services, technology, manufacturing, and more. Commonly, these professionals work in companies operating within these sectors, as well as in government agencies and educational institutions. The demand for skilled IT professionals extends across the private and public sectors, with opportunities available at different levels of experience.

For those looking to advance their careers in IT and computing, there are many opportunities for professional development and growth. Typically, career progression paths involve taking on increasingly complex projects, leading teams, or pursuing specialized certifications (such as CompTIA or Cisco). Many organizations also offer training programs, mentorship schemes, and internal job rotations to support employee development and advancement.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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