Job Description
About the Role
We are seeking a highly skilled Sales Customer Complaints Co-Ordinator to join our team at a vehicle dealership in Pretoria. The ideal candidate will have excellent communication and problem-solving skills, with experience handling customer complaints and providing training to sales teams.
Key Responsibilities
- Handle all customer complaints for sales and after-sales
- Handle Ombudsman cases for retail
- Be present on the floor to walk around and handle/direct customers
- Provide salespeople with communications training
- Manage call back sheets to ensure customers get called back
- Responsible for CSI (Customer Service Initiative) for all brands within the dealership
Requirements
- Minimum of 2 years’ experience with Customer Service and Customer complaints
- Experience working in the motor industry, with corporate brands like Kia, Ford, Chery, Suzuki etc
- Excellent communication and admin skills
- Experience with automotive CRM systems
Qualifications
- (No qualifications mentioned in original job description)
Salary & Benefits
- (Salary information not mentioned in original job description)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Sales Jobs in Tshwane
In Tshwane, South Africa, the sales profession is an in-demand field across various industries. Typically, sales professionals in this region work in fast-paced environments, where they must possess strong communication and interpersonal skills to effectively engage with clients and close deals. Generally, a career in sales can be rewarding, offering opportunities for growth, development, and financial rewards.
The typical salary range for sales positions in Tshwane is broad and varies depending on factors such as experience, company size, industry sector, and performance. Broadly speaking, entry-level sales roles typically offer salary ranges between R200 000 to R400 000 per annum, while experienced sales professionals can earn salaries ranging from R500 000 to R1 million or more per year, depending on individual performance and the specific industry sector.
Common skills required for a successful career in sales include excellent communication and interpersonal skills, the ability to build rapport with clients, and strong negotiation and problem-solving abilities. Additionally, knowledge of market trends, product information, and industry dynamics is often essential. Other valuable skills include strategic thinking, adaptability, and the ability to work independently and as part of a team.
Sales roles are commonly found in various industries, including financial services sector, technology industry, manufacturing sector, and retail. In these sectors, sales professionals play a critical role in driving business growth, identifying new opportunities, and developing customer relationships.
For those interested in pursuing a career in sales, there are typically several career progression paths available. Typically, entry-level sales roles provide an opportunity to develop skills and gain experience before moving into more senior roles, such as team leader or account manager. With experience and additional training, sales professionals can progress to specialist roles, such as business development manager or sales director.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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