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Pretoria: SPA Reception Supervisor

Job Description

Ensure seamless guest service and professional front-of-house operations. Optimise Spa bookings to maximise treatment room utilisation and revenue. Maintain accurate administrative records and reporting for the Spa Manager. Supervise and mentor Spa reception staff to uphold professionalism and service excellence. Implement and maintain hospitality standards, ensuring consistency and guest satisfaction. Supervise, train, and schedule Spa reception staff to maintain efficiency and service excellence. Manage all reservations, cancellations, and confirmations through the Spa software system (e.g., Premier Spa, ESP, or similar). Welcome guests, provide accurate treatment information, and ensure smooth check-in and check-out procedures. Handle guest complaints or queries politely, efficiently, and in line with company policy. Coordinate with therapists, housekeeping, and other departments to ensure seamless service flow. Oversee financial transactions, including payments and daily cash-ups, ensuring accuracy and compliance. Maintain administrative records, prepare daily, weekly, and monthly front-office reports for the Spa Manager. Monitor stock levels of Spa-related retail and operational items, reporting shortages timeously. Ensure compliance with health, safety, and hygiene standards within the reception area. Assist in implementing marketing promotions, retail product displays, and Spa membership initiatives. Employment Type: Permanent Employment Industry: Hospitality and Tourism Work space preference: Work Onsite Ideal work province: Gauteng Ideal work city: Pretoria Salary bracket: R 15000 – 19000 Drivers License: CODE B (Car) Own car needed: Yes

How to Apply

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About Catering / hospitality Jobs in Tshwane

The catering and hospitality industry in Tshwane is experiencing steady growth, with a strong demand for skilled professionals to meet the needs of an expanding tourism sector and a growing corporate market. Typically, careers in this field offer a dynamic work environment, opportunities for career progression, and a sense of job satisfaction that comes from working with people.

Salary ranges for catering and hospitality roles in Tshwane can vary widely depending on factors such as experience, company size, and industry sector. Generally, entry-level positions may fall within the R30 000 – R50 000 per annum range, while more senior roles or those in larger establishments may command salaries between R80 000 – R150 000 per annum. However, it’s essential to note that these are broad estimates, and actual salaries can vary significantly.

Common skills for catering and hospitality professionals include excellent communication and interpersonal skills, the ability to work under pressure, and a focus on providing exceptional customer service. Typically, employers also look for individuals with strong organizational and time management skills, as well as the ability to maintain high standards of hygiene and food safety. Other desirable skills may include experience in inventory management, cash handling, or team leadership.

The industry is often employed by a range of sectors, including financial services companies, technology firms, hotels, restaurants, and event management companies. Many multinationals with operations in South Africa also require catering and hospitality staff to support their employees’ needs.

Career development opportunities are plentiful for those interested in this field. Typically, aspiring professionals can start as junior servers or kitchen assistants and work their way up to more senior roles, such as chefs, restaurant managers, or events coordinators. With experience and further training, they may also be eligible for management positions or even start their own businesses.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Posted in Jobs in Northern Suburbs, Jobs in Pretoria, Jobs in Tshwane

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