Randburg: Technical Support Technician

Key Responsibilities Technical Support Sales Team – Provide technical guidance and product support to sales consultants. – Assist in interpreting client requirements and translating them into compliant, practical security solutions. – Support quotation processes with accurate technical specifications. – Ensure proposed systems meet industry standards and best practice design principles. – Conduct product training sessions for internal staff when required. Technical Support Customers – Provide telephonic and in-branch troubleshooting support. – Diagnose and resolve technical issues related to security products and systems. – Ensure high levels of customer satisfaction through efficient issue resolution. – Escalate complex technical issues to suppliers where necessary and manage feedback to customers. Site Work & Field Support – Conduct on-site technical fault finding and system diagnostics. – Perform pre-sales site assessments and risk evaluations. – Design system layouts and recommend suitable products based on site conditions and client requirements. – Ensure solutions are scalable, compliant, and commercially viable. – Provide post-installation technical verification where required. Branch Leadership Support – Act as second-in-charge within the branch. – Assist the Branch Manager with operational, administrative, and technical oversight. – Supervise branch activities in the absence of the Branch Manager. – Support stock control, technical quality assurance, and general branch operations. Technical Competencies The candidate must demonstrate strong working knowledge in the following areas: – CCTV systems (IP and Analog) – Access control systems – Intruder alarm systems – Intercom and perimeter detection systems – Networking fundamentals (IP addressing, VLANs, PoE, switching) – System integration principles – Product compatibility and configuration A strong understanding of installation standards, cable infrastructure, and system commissioning is essential. Minimum Requirements – Proven experience in the electronic security industry. – Demonstrated technical troubleshooting ability. – Experience conducting site assessments and system design. – Valid drivers license and willingness to travel to sites. – Strong communication skills (verbal and written). – Ability to work independently and manage priorities effectively.