Job Description
About the Role
We are seeking a skilled Technical Support Technician to join our team in Randburg, responsible for providing technical guidance and support to sales consultants, as well as delivering exceptional customer service and conducting site work and field support.
Key Responsibilities
- Provide technical guidance and product support to sales consultants.
- Assist in interpreting client requirements and translating them into compliant, practical security solutions.
- Support quotation processes with accurate technical specifications.
- Ensure proposed systems meet industry standards and best practice design principles.
- Conduct product training sessions for internal staff when required.
- Provide telephonic and in-branch troubleshooting support to customers.
- Diagnose and resolve technical issues related to security products and systems.
- Ensure high levels of customer satisfaction through efficient issue resolution.
- Escalate complex technical issues to suppliers where necessary and manage feedback to customers.
- Conduct on-site technical fault finding and system diagnostics.
- Perform pre-sales site assessments and risk evaluations.
- Design system layouts and recommend suitable products based on site conditions and client requirements.
- Ensure solutions are scalable, compliant, and commercially viable.
- Provide post-installation technical verification where required.
Requirements
- Proven experience in the electronic security industry.
- Demonstrated technical troubleshooting ability.
- Experience conducting site assessments and system design.
- Valid drivers license and willingness to travel to sites.
- Strong communication skills (verbal and written).
- Ability to work independently and manage priorities effectively.
Salary & Benefits
Not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Engineering Jobs in West Johannesburg
In West Johannesburg, the engineering sector is a thriving industry with a strong demand for skilled professionals. Generally, this field encompasses a wide range of disciplines, including mechanical, electrical, civil, and chemical engineering, among others. Typically, these roles require a solid foundation in mathematical and scientific principles, as well as excellent problem-solving skills.
When it comes to salary expectations, it’s common to see very broad ranges depending on factors such as experience, company size, and industry sector. Broadly speaking, junior engineers in South Africa can expect salaries ranging from around R400 000 to R600 000 per annum, while more senior roles may command salaries upwards of R1 million to over R2 million, often dependent on specific circumstances. Please note that these are general estimates, and actual salaries can vary significantly.
Common skills required for engineering positions in West Johannesburg include proficiency in CAD software, strong analytical and problem-solving abilities, excellent communication and teamwork skills, a solid understanding of technical mathematics, and experience with project management tools. Additionally, many employers place a strong emphasis on digital literacy, including programming languages such as Python, C++, or Java.
In terms of industry sectors, engineering roles can be found across various sectors, including the financial services sector, technology industry, manufacturing sector, and more. These industries often require engineers to work collaboratively with cross-functional teams to develop innovative solutions that drive business growth.
Career development is a key aspect of any successful engineering career. Generally, professionals in this field can expect opportunities for advancement within their current organisation or progression to senior roles in related fields, such as project management or technical sales. Many employers also provide training and development programs to help employees expand their skill sets and stay up-to-date with industry trends.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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