Job Description
- Job Role:
- The New Business Outbound Consultant will be responsible for investigating, troubleshooting and resolving all queries related to Account Origination journey for New Bank client, including Bin migration clients.
- Areas of responsibility may include but not limited to (product and systems will be trained here):
- Investigate, troubleshoot why clients are stuck in the Account Origination journey
- Provide feedback and insights on Account Origination journey blockers
- Provides exceptional client on-boarding experience – personalized, warm and effective through our multiple channels e.g. calls, web, chat, video, etc.
- Supports the new accounts application process and ensure accuracy/completeness of activations, when required
- Educates our clients about their accounts/products
- Identifies up-sell opportunities (understand the client’s needs/provide solutions) if required
- Actions Know Your Customer (KYC) principles.
- Achieves specified production targets and turn-around-times
- Personal Attributes and Skills
- Solutions oriented with an optimistic can-do attitude
- Engaging and confident
- High empathy with good listening skills
- Always willing to learn
- Ability to consistently maintain a high performance
- Passionate and obsessed with delivering a superb client experience, through any of our channels, leaving our clients feel that they are best clients in the world
- Strong communication skills (clear, on-time, concise) to our clients and internally to required stakeholders
- Treat all stakeholders with respect, believe in teamwork and be open and receptive to the opinions of others
- Verbal and written communication skills (proficient in English)
- Ability to handle multiple tasks simultaneously – strong administration skills
Education and Experience
- Grade 12
- Bachelor of Commerce Degree
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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