Sandton: Rent-to-Own Sales and Operations Coordinator posted by Logicworld Human Capital

About the Role

To drive revenue growth and operational efficiency within the Rent-to-Own division by managing sales activities, overseeing daily operations, and ensuring an exceptional customer experience throughout the rental-to-ownership lifecycle.

Key Responsibilities

* Promote and sell Rent-to-Own products/services to new and existing customers

* Identify sales opportunities and actively generate leads

* Achieve and exceed monthly sales targets

* Build and maintain strong customer relationships

* Conduct needs assessments and present suitable Rent-to-Own solutions

* Prepare and present quotations, contracts, and agreements

* Guide customers through the Rent-to-Own process from onboarding to ownership

* Ensure clear communication of terms, conditions, and payment structures

* Handle customer queries, complaints, and escalations professionally

* Monitor customer accounts, including payment tracking and follow-ups

* Oversee daily operations of the Rent-to-Own function

* Coordinate vehicle/product allocation, availability, and returns

* Ensure contracts, documentation, and compliance requirements are accurately completed

* Work closely with finance on billing, collections, and account reconciliation

* Monitor stock/assets within the Rent-to-Own fleet or inventory

* Track payments, arrears, and account performance

* Assist with credit checks and customer approvals

* Ensure accurate record-keeping and reporting

* Prepare weekly/monthly performance reports

* Ensure all transactions comply with company policies and legal requirements

* Minimise risk through proper vetting and monitoring of customers

* Enforce contract terms and manage defaults or repossessions where necessary

Requirements

### Education & Experience

Relevant qualification in Business, Sales, or Operations (preferred)

25 years experience in sales, operations, or a similar role

Experience in car rental, fleet management, or finance/Rent-to-Own models is advantageous

Skills & Competencies

* Strong sales and negotiation skills

* Excellent communication and customer service abilities

* High level of attention to detail and administrative accuracy

* Ability to manage multiple tasks and work under pressure

* Financial acumen and understanding of credit processes

* Problem-solving and decision-making skills

Key Performance Indicators (KPIs)

Monthly sales targets achieved

Customer satisfaction and retention rates

Payment collection and arrears management

Operational efficiency and turnaround times

Accuracy of documentation and reporting

Salary & Benefits

Salary R10 000 + Commission