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South Africa: Claims Assessor posted by Omega HR Solutions

Job Description

My client is seeking an experienced Claims Assessor with strong technical motor industry knowledge and dealership experience.

The ideal candidate will be able to assess vehicle claims accurately, review technical information, validate repair requirements, and ensure claims are handled in line with company, manufacturer, and policy guidelines.

Key Responsibilities

  • Assess motor vehicle claims and determine the validity of repairs, parts, labour, and technical findings.
  • Review job cards, diagnostic reports, technician comments, quotations, invoices, and supporting claim documentation.
  • Evaluate mechanical and technical failures to ensure claims are accurate, justified, and within required standards.
  • Liaise with dealerships, workshops, service advisors, technicians, and internal departments to obtain additional information where required.
  • Identify incorrect, incomplete, or non-compliant claim submissions and request corrections or supporting documents.
  • Ensure claims are processed efficiently, accurately, and within agreed turnaround times.
  • Apply sound technical judgement when approving, rejecting, or escalating claims.
  • Maintain accurate records of all assessments, decisions, and supporting documentation.
  • Provide technical guidance and feedback to dealerships or internal teams where needed.
  • Assist with fraud detection, cost control, and claims quality improvement.

Minimum Requirements

  • Grade 12 / Matric.
  • Motor Mechanic Trade Test, Diagnostic Technician Certificate, or Master Technician qualification.
  • Previous dealership experience is essential.
  • Strong technical understanding of vehicle systems, diagnostics, repairs, labour operations, and parts.
  • Experience in claims, warranty, technical assessments, service advising, or workshop control will be advantageous.
  • Computer literate with the ability to work on dealership or claims management systems.

Key Skills and Competencies

  • Strong technical fault-finding and diagnostic understanding.
  • Excellent attention to detail and accuracy.
  • Good judgement and decision-making ability.
  • Strong communication and follow-up skills.
  • Ability to read and interpret technical reports, job cards, and repair documentation.
  • Deadline-driven and able to manage high-volume claim assessments.
  • Professional, organised, and service-focused.
  • Ability to work independently and as part of a team.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Finance/Accounting Jobs in South Africa

In the realm of finance and accounting in South Africa, industry trends indicate a strong demand for professionals with expertise in financial management, analysis, and planning. Typically, roles in this sector involve supporting the financial performance of an organization, ensuring compliance with regulatory requirements, and providing strategic advice to senior management. Generally, career prospects are promising, particularly for those with advanced qualifications or relevant work experience.

Salaries for finance and accounting professionals in South Africa can vary widely depending on factors such as level of experience, company size, and industry sector. Typically, entry-level positions may start within the R200 000 – R350 000 per annum range, while senior roles can command salaries ranging from R800 000 to over R1 million per annum. However, these figures are broad and can fluctuate based on market conditions, company needs, and individual performance.

Common skills required for finance and accounting professionals in South Africa include proficiency in financial software such as SAP, Microsoft Excel, and accounting systems; analytical and problem-solving abilities; strong communication and interpersonal skills; attention to detail and organizational prowess. Other essential skills may include knowledge of tax laws and regulations, financial modeling, and data analysis.

The financial services sector, technology industry, and manufacturing sector are among the most common industries that employ finance and accounting professionals in South Africa. Financial services companies often require professionals with expertise in financial planning, risk management, and compliance. The technology industry demands professionals with experience in software implementation, cost analysis, and IT project management. Manufacturing sectors typically need accountants with knowledge of inventory management, supply chain optimization, and production planning.

Career development opportunities for finance and accounting professionals in South Africa are generally good, with many companies investing in training and development programs to enhance their employees’ skills. Typically, career progression involves moving into senior roles, such as financial manager, controller, or chief financial officer, where professionals can take on more strategic responsibilities and contribute to the organization’s growth and success.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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