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South Africa: 1st Line Support Technician – Remote posted by DataFin Recruitment

Job Description

About the Role

Our client, a growing high quality Managed Service Provider Company, is seeking a skilled 1st Line Support Technician to join their Remote Support Team. As a key member of the team, you will be responsible for proactively supporting their growing number of IT Support clients, utilizing excellent verbal communication skills to explain technical terms in plain language.

Key Responsibilities

  • First line call handling, ticket logging, remote support and escalation of helpdesk tickets.
  • Manage and monitor call queues ensuring adherence to SLAs.
  • Ensure that customers are updated regularly on the status of their issues.
  • Effectively assign tickets to the relevant team based on priority, category & SLA.
  • Troubleshoot issues with client workstations, servers & network infrastructure.
  • Identify reoccurring incidents.
  • Work with third party vendors to troubleshoot hardware and software faults.
  • Ensure all documentation is clear, concise, and updated in the helpdesk system.

Requirements

  • Basic Microsoft Exchange admin skills.
  • Working knowledge of Windows desktop operating system.
  • Knowledge of server operating system and network architecture (DNS, DHCP, TCP/IP).
  • Microsoft Server 2012 Onwards, Active Directory, Exchange 2013 Onwards and Hyper-V.
  • Experience in an MSP environment.
  • Microsoft Office 365, Azure Active Directory, Exchange Online, Teams, SharePoint Online and AD Connect.
  • Ability to work under pressure and multitask.
  • Excellent customer service and communication skills as well as having a logical and methodical approach to troubleshooting.
  • Good telephone manner, good analytical and problem-solving skills, ability to learn quickly and apply knowledge.

Qualifications

  • Formal education/certifications not specified in the original job description.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in South Africa

In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.

When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.

Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.

Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.

Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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