South Africa: Food and Beverage Supervisor

About the Role

The Food & Beverage Supervisor at 4-star Zimbali Lodge is responsible for overseeing daily operations of food and beverage outlets to ensure exceptional service, smooth workflow, and high guest satisfaction. This role involves supervising service staff, maintaining operational standards, coordinating front-of-house activities, and supporting the Food & Beverage Manager in driving service excellence across all food and beverage areas.

Key Responsibilities

• Oversee daily food and beverage operations to ensure smooth and efficient service delivery across all outlets.
• Supervise, guide, and motivate service staff including waitrons, hosts/hostesses, bartenders, and other F&B team members during shifts.
• Ensure all staff adhere to service standards, grooming requirements, and company policies.
• Conduct pre-shift briefings to communicate menu updates, service expectations, promotions, and special guest requirements.
• Ensure all service areas are clean, organised, and well-presented in compliance with hygiene and safety standards.
• Monitor guest satisfaction, handle queries or complaints professionally, and ensure prompt service recovery.
• Coordinate reservations, table allocations, and guest flow to optimise efficiency and enhance the guest experience.
• Assist with staff training, onboarding, and ongoing development of the F&B team.
• Ensure accurate billing, oversee POS transactions, and assist with cash-ups where required.
• Monitor stock levels of beverages, service equipment, and operating supplies, and report shortages where necessary.
• Work closely with the kitchen, bar, and other departments to ensure seamless communication and timely service delivery.
• Support the implementation of promotions, events, and upselling initiatives across F&B outlets.
• Report any operational, maintenance, or staffing issues to the Food & Beverage Manager.
• Assist in compiling shift reports, recording incidents, and providing feedback to support continuous improvement.

Requirements

• Diploma or Certificate in Hospitality Management, Food & Beverage Service, or a related field (advantageous).
• 23 years experience in a food and beverage environment, with at least 1 year in a supervisory or team leader role.
• Strong knowledge of food and beverage service standards, dining etiquette, and customer service principles.

Qualifications

• Certificate in customer service, supervision, or leadership

Salary & Benefits

• (No salary information provided)