Job Description
About the Role
We are seeking a highly organized and customer-focused Guest & Operations Lead to join our growing family-run hospitality business. As a key member of our team, you will be responsible for managing guest communications, operational administration, and booking coordination across multiple hospitality platforms. If you thrive in fast-paced environments, enjoy problem-solving, and are confident managing guest interactions while balancing operational responsibilities independently, we would love to hear from you.
Key Responsibilities
- Handle incoming calls and guest enquiries professionally and efficiently
- Manage bookings, reservations, amendments, cancellations, and guest records accurately
- Resolve guest issues and recovery situations quickly to ensure positive outcomes
- Support guest payment checks and payment processing administration
- Coordinate with internal teams to ensure smooth day-to-day operations
- Support the Operations team with administrative and operational tasks
- Run reports and assist with operational tracking activities
- Maintain accurate booking records and operational information across systems
- Manage booking calendars, reservation updates, and partner booking platforms
- Liaise professionally with property owners when required
Requirements
- 5 years experience in a similar 5-star guest services, hospitality, hotel reception, or customer-facing role
- Strong guest-facing experience essential
- Excellent communication and customer service skills
- Highly organised with strong multitasking abilities
- Comfortable working independently and taking ownership of responsibilities
- Calm under pressure with a solutions-focused mindset
- Tech-savvy with the ability to learn new systems quickly
Qualifications
- Formal education/certifications not specified in original description. If NONE mentioned, SKIP this entire section.
Salary & Benefits
R30,000 – R40,000 per annum
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in ZA
The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.
When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.
Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.
The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.
Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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