Job Description
About the Role
The purpose of this role is to provide excellent customer service and support in the claims and customer support department, handling inbound calls, emails, and claims assessments for easyJet’s travel insurance product. The ideal candidate will possess strong communication skills, attention to detail, and a proactive approach to delivering high-quality customer experiences.
Key Responsibilities
- Deal with inbound claims calls, claims assessment, incoming e-mails, and conversational claims
- Provide accurate and comprehensive verbal and written advice on policy coverage, claims decisions, and required documentation
- Ensure prompt and professional responses to all customer inquiries, including calls and emails, within agreed timeframes (24 hours for emails, excluding weekends)
- Manage inbound Travel Insurance sales calls, mid-term adjustments, and customer service queries, ensuring high service levels and conversion rates
- Identify and escalate potential fraud cases, ensuring compliance with fraud prevention measures
- Monitor and recover outstanding claim amounts where applicable
- Identify and manage customer complaints, escalating where necessary and ensuring resolution aligns with business and regulatory standards
- Recognize and support vulnerable customers, ensuring they receive the appropriate level of assistance and service
- Process accurate and timely claim payments to customers and third-party suppliers
Requirements
- Education: Matric (or equivalent qualification)
- Experience: Minimum of 1 year in insurance claims, with knowledge of key travel insurance products
- Technical Skills: Experience in claim validation with attention to detail
- Communication: Strong written and verbal communication skills in English
- Numeracy: Ability to analyze statistical data and ensure accuracy in claims processing
- Regulatory Knowledge: Understanding of FCA regulations and the Treating Customers Fairly (TCF) framework
- Systems Knowledge: Experience with Gotrex claims system or similar platforms
Qualifications
Matric (or equivalent qualification)
Salary & Benefits
Not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Customer service / support Jobs in Cape Town Region
The customer service and support industry is a vital component of the Cape Town region’s economy, with a high demand for skilled professionals to provide excellent service to customers across various sectors. Typically, this field offers a stable and growth-oriented career path, especially in industries that rely heavily on customer interaction, such as technology and financial services.
In terms of compensation, salaries for customer service and support roles in Cape Town can vary widely depending on factors like experience, company size, and industry sector. Generally, salaries range from R20 000 to R40 000 per month for entry-level positions, while more senior roles can command salaries between R50 000 to R80 000 per month. However, it’s essential to note that these are broad estimates and actual salaries may differ based on individual circumstances.
Common skills required for customer service and support roles in Cape Town include excellent communication and problem-solving skills, the ability to work well under pressure, and a strong knowledge of products or services being offered. Additionally, many employers also look for candidates with basic computer skills, such as Microsoft Office proficiency, and experience working in a team environment.
The technology industry is one of the most significant sectors that employ customer service and support professionals in Cape Town, alongside financial services and manufacturing. Other common industries include healthcare, e-commerce, and education. In these sectors, customer service representatives play a crucial role in resolving customer complaints, answering queries, and providing overall support to customers.
For those looking to start or advance their careers in customer service and support, there are numerous opportunities for growth and development. Typically, career progression paths involve moving into more senior roles within the company or exploring opportunities in related fields like account management, sales, or operations. With experience, it’s also possible to transition into specialized roles, such as technical support specialist or customer success manager.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
[quick_job_alert]
[jobseeker_tips]
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
[sa_latest_jobs count=”6″ columns=”2″]
Browse Employers
Job Alerts