South Africa: Hospitality Manager Kzn 40K-46K posted by HotelJobs

About the Role

As a Hospitality Manager at HotelJobs, you will lead the full guest experience and operational performance of our hospitality division in KZN. You will oversee a team of Villa Managers and ensure that each villa delivers world-class luxury service, operational excellence, and a consistently exceptional guest journey.

Key Responsibilities

• Guest Experience & Service Excellence
• Uphold and continuously elevate luxury guest service standards across all villas.
• Oversee the complete guest journey from arrival to departure, ensuring seamless service.
• Personally manage VIP guests and resolve escalated service issues.
• Monitor guest feedback channels and drive improvements based on insights.

• Team Leadership & Staff Development
• Lead; mentor, and support Villa Managers and their hospitality teams.
• Conduct regular performance evaluations, coaching, and skills development.
• Recruit; train, and onboard hospitality staff to maintain high service standards.
• Build a positive, professional, guest-centric team culture.

• Operational Management
• Oversee daily villa operations to ensure smooth, efficient, and consistent service delivery.
• Ensure Villa Managers effectively manage housekeeping, food & beverage coordination, and guest activities.
• Monitor staffing levels, duty rosters, and operational planning.
• Collaborate closely with Maintenance, Wildlife, Security, Logistics, and other departments to ensure cohesive operations.

• Quality Control & Standards
• Maintain and enforce luxury hospitality standards across all villas.
• Conduct regular inspections of villas, guest areas, and service touchpoints.
• Develop; implement, and monitor Standard Operating Procedures (SOPs).
• Ensure consistent brand alignment and service delivery across all units.

• Financial Oversight
• Monitor hospitality budgets, operational costs, and resource allocation.
• Approve villa-related purchases and oversee stock and inventory control.
• Work with senior management to identify cost-saving opportunities and operational efficiencies.

• Communication & Coordination
• Serve as the primary communication link between Villa Managers and senior leadership.
• Provide structured operational reports, updates, and recommendations.
• Coordinate guest itineraries, special requests, and interdepartmental communication.

Requirements

• Strong leadership and people-management capability
• Excellent communication and guest relations skills
• Deep understanding of luxury hospitality standards
• Strong operational and organisational skills
• Effective problemsolving and decisionmaking ability
• Financial awareness and budget management capability

Qualifications

Diploma or Degree in Hospitality Management, Tourism, or related field (preferred)

Salary & Benefits

Salary: R40K – R46K per annum.