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South Africa: Lodge Manager

South Africa: Lodge Manager

Posted on 2025-05-14 00:00:00

Employer Unspecified
Category Customer service / support
Location ZA  / South Africa

Job Summary

We are looking for Lodge Manager & Senior Guide to join our team. This is a fantastic opportunity to work at a privately owned Game Lodge in the prestigious Big 5 Welgevonden Game Reserve. Are you dynamic and energetic and passionate about the bush and wildlife – motivated by a positive guest experience and achieving outstanding service levels? Do you have the understanding and ability to manage all lodge departments? What we offer: Competitive Salary Direct Gratuities from Guests Accommodation on site at the Lodge Qualifications and Experience Required: Matric or NQF Level 4 Preferably FGASA level 2 2 to 3 years of Lodge Management experience A Game Lodge Management qualification is preferable Rifle competency is an advantage Valid Drivers License plus PDP Excellent Administration skills Excellent organizational, problem solving and communication skills First Aid and Wilderness safety certifications Computer literacy on Word, Outlook, Excel, Teams and Reservation Management Systems Fluency in English (Written and Spoken)

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Posted on 2025-05-02 00:00:00

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This family-run luxury lodge features an intimate 5 family units or luxury tents. The lodge is committed to conserving and protecting wildlife for future generations. Candidate requirements; Must have Grade 12 Tertiary education in Tourism/Hospitality would be a nice to have. Must have 4 years of experience in a similar role. Preferably 5* establishments. Must have a good understanding of all functions of a lodge’s operations. Must be able to host guests and have an outgoing personality. Must have strong administration and organizational skills. Must be literate in Office 365. Will need to be responsible for all lodge operations and take initiative to solve any problems as they arise. Will need to create and construct beautiful guest experiences such as bush dinners, gin stops, and anything else that will add to the overall guest experience. Strong leadership and management skills, with good communication skills. Must be hands-on and will need to be actively involved in day-to-day operations by helping and teaching staff as needed. Will need to be dynamic and willing to fill in where needed. A driver’s license is essential. Package: Salary negotiable based on experience. Live in Position. 2-bedroom house in good condition. Meals are provided when on duty.

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Duties: Responsible for all lodge operations and take initiative to solve all problems as they arise. Create and construct beautiful guest experiences such as bush dinners, gin stops and anything else that will add to the overall guest experience. Hands on and actively involved in day-to-day operations by assisting & training staff as needed. Dynamic and willing to fill in where needed. Welcome and assist guests, handle complaints, and ensure their comfort and satisfaction. Hire, train, and manage staff, ensuring they provide excellent service and adhere to policies. Oversee daily operations, including reservations, check-in/check-out procedures, and maintenance. Ensure the lodge’s facilities, grounds, and accommodations are clean, well-maintained and up to standard. Manage the lodge’s budget, track revenue, and ensure profitability. Liaise with other departments, staff, and external vendors to ensure smooth communication and coordination. Monitor and ensure the safety of guests and staff, addressing any potential hazards or concerns. Implement marketing and sales strategies to attract guests and increase occupancy. Address any issues or problems that arise, providing prompt and effective solutions. Requirements: Grade 12 Formal qualifications At least 4 years experience in a similar role preferably at 5* establishments. Good understanding of all functions of a lodge operation Able to host guests and have an outgoing personality. Strong administration and organizational skills. Fully computer literate Strong leadership and management skills, with good communication skills Drivers license essential

Click Go Apply to apply online!


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