Job Description
About the Role
We are seeking a highly organized and detail-oriented Property Administration Assistant to support our UK-based Property Management team from South Africa. As part of our remote-first operations team, you will be responsible for providing exceptional administrative support to our clients, handling phone and email enquiries, and ensuring accurate administration across property management systems.
Key Responsibilities
- Manage and monitor the shared inbox, responding to leaseholder and resident enquiries promptly and professionally.
- Handle inbound phone calls on behalf of the UK Property Management team and escalate complex queries where required.
- Log all inbox and phone interactions on the maintenance management system to maintain accurate audit trails.
- Issue welcome letters and resident communications relating to planned works, service charges, and general notices.
- Transfer and accurately file property handover documents into Qube, including leases, Fire Risk Assessments, contracts, budgets, and year-end accounts.
- Manage and process utility bills, including maintaining accurate meter reading records and flagging anomalies.
- Support compliance reporting through Riskbase, including uploading findings and tracking outstanding actions.
Requirements
- 2 years of experience in property management, block management, or lettings administration.
- Demonstrable experience using Qube property management software (essential).
- Solid track record within property management, block management, or lettings administration.
- Strong written and verbal English communication skills.
- Ability to manage a high volume of tasks independently and efficiently.
- Comfortable working remotely and autonomously across UK business hours.
- Proficient in Microsoft Office or Google Workspace.
Qualifications
- Formal education/certifications not specified.
Salary & Benefits
- R20,000 – R24,000 per annum.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Property Jobs in ZA
In the South African property industry, job seekers can expect to find a diverse range of roles across various sectors. Typically, this field is driven by the growth and development of major cities, with many opportunities emerging in urban areas such as Johannesburg and Cape Town. As a result, professionals working in property often have a strong understanding of local market trends and regulatory requirements.
Salary ranges for property professionals in South Africa can vary widely depending on factors such as experience, company size, and industry sector. Generally, entry-level positions may command salaries between R400 000 to R700 000 per annum, although this figure can range from around R200 000 to over R1 million per annum for more senior roles or those in larger organizations. It’s essential to note that these are broad estimates, and actual salaries can vary significantly depending on individual circumstances.
Common skills required for property professionals include a strong understanding of the local market, excellent communication and negotiation skills, as well as proficiency in software applications such as property management systems (PMS) and geographic information systems (GIS). Other essential skills may include marketing and sales acumen, financial analysis expertise, and project management abilities. Additionally, many property professionals possess a degree in a related field, such as real estate, architecture, or urban planning.
The property industry is diverse, with opportunities emerging across various sectors, including financial services, technology, manufacturing, and commercial development. These sectors often require specialized knowledge and skills, but also provide opportunities for career growth and advancement. For those interested in pursuing a career in property, developing a strong understanding of the local market and staying up-to-date with industry trends is essential.
Career progression paths for property professionals can be varied, with many opportunities emerging at all levels of experience. Common career development routes include moving into specialist roles, such as commercial or residential property management, or taking on leadership positions within organizations. With experience and additional training, professionals in this field may also consider pursuing further education or certifications to enhance their skills and knowledge.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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