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South Africa: Rooms Division Manager – Luxury Boutique Hotel & Spa – Kwazulu-Natal L Lb posted by Kendrick Recruitment

Job Description

About the Role

Kendrick Recruitment is currently seeking an experienced and guest-focused Rooms Division Manager for a luxury boutique hotel and spa located in the beautiful KwaZulu-Natal Midlands. This is an exciting opportunity for a passionate hospitality professional with strong experience in front office operations, housekeeping, guest relations and accommodation management.

Key Responsibilities

  • Lead the day-to-day operations of the Rooms Division
  • Drive a culture of excellence throughout all accommodation and guest-facing areas
  • Ensure consistently high standards of service, cleanliness and presentation
  • Maintain operational readiness across all accommodation offerings
  • Provide visible leadership during peak guest periods

Requirements

Minimum 8 years’ experience within the hospitality industry

Minimum 3 years’ experience in a Rooms Division leadership role

Strong experience in front office, housekeeping, guest relations and accommodation operations

Previous luxury hotel, boutique hotel, lodge or villa-style accommodation experience highly advantageous

Proven leadership experience managing supervisors and operational teams

Strong guest relations and service recovery abilities

Excellent communication and organisational skills

Strong understanding of room standards, housekeeping quality and operational readiness

Qualifications

None specified

Salary & Benefits

R30,000 – R40,000 CTC per month (Dependent on Experience)

Team Leadership & Development

Lead, mentor and support supervisors and departmental team members

Foster accountability, professionalism and service excellence

Conduct performance management and coaching initiatives

Identify training opportunities and implement development plans

Manage staffing levels, shift schedules and departmental productivity

Operational Management

Ensure effective communication between all Rooms Division departments

Monitor departmental performance and operational efficiency

Identify service gaps and implement corrective actions

Report operational performance, challenges and improvement opportunities to senior management

Maintain compliance with company standards and procedures

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in ZA

The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.

When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.

Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.

The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.

Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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