Stellenbosch: Learning Solutions Architect – Stellenbosch posted by The Talent Room

About the Role

You’ll thrive in this role if you enjoy being on-site and on the road, draw energy from being close to the action, prefer hands-on involvement over briefing from a distance, instinctively ask “show me how you actually do it” before reaching for a model, connect easily with stakeholders at every level, have a strong ability to turn operational complexity into simple, usable learning, treat SMEs as partners and value the experience they bring, measure success by what improves in the field and the difference it makes for teams and customers.

Key Responsibilities

• Spend time in the operational environment to map workflows and identify the capability gaps and behavioural challenges that affect performance.
• Bring data and discovery insights together to confirm observations and identify the priority skill and capability gaps.
• Partner with SMEs to surface ideas and shape learning concepts and content.
• Co-create learning concepts with SMEs, leaders, and operational teams.
• Work within the client’s L&D guidelines and processes to maintain a structured and consistent approach to learning concept design.
• Run hands-on workshops that build shared understanding and ownership.
• Lead simplification sessions with SMEs to unpack complex content into clear concepts that can be developed into learning.
• Develop credible, working relationships with Operations and the National Support Office to drive collective ownership and alignment.
• Deliver learning through the channels that fit the audience best, in line with goals and budget.
• Integrate change management practices on the ground to support behaviour change and embed new ways of working.
• Provide a meaningful learner experience that engages people across all formats.
• Engage with the operational areas where learning has been implemented to observe application and gather feedback from learners, leaders, and teams.
• Assess practical application, performance impact, and customer experience outcomes using a combination of observation, feedback, and data.

Requirements

• A degree in Business Systems Analysis or Process Engineering.
• 10+ years of work experience, including time in a learning capacity (designing, or delivering learning).
• Proven experience working within an operational environment is essential.
• Solid grounding in how adults learn in the workplace and how to design learning that sticks.
• Comfortable looking into operational systems, processes, and tools to understand how they work end-to-end.
• Skilled in process mapping and operational improvement.
• Strong stakeholder engagement – credible with frontline technicians, regional managers, and national leadership alike.
• Comfortable with ambiguity and fast-moving environments.
• A driver’s licence and willingness to travel – this role is on the road regularly.

Qualifications

No formal qualifications mentioned.

Salary & Benefits

Salary information not provided.

What we offer

Exposure to a dynamic workplace, a chance to grow your skills through our internal academy, a friendly, team-driven environment, group risk benefits, medical benefits, health and lifestyle programmes.