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Durban: Junior Service Desk Technician posted by Sandi Crowther Recruitment

Job Description

This customer-facing role forms part of a busy Managed Services environment and is ideal for a motivated technical support professional looking to grow their career in IT infrastructure and support. The successful candidate will be involved in daily ticket management, Microsoft 365 support, workstation troubleshooting, and structured escalation processes.

Key Responsibilities:
  • Manage daily service desk activities and ticket queues
  • Log, track, update, and follow up on IT service requests
  • Provide Microsoft 365 user support
  • Troubleshoot Windows workstations, peripherals, and general end-user issues
  • Assist with server-related tasks, networking, and backup systems
  • Provide support exposure to 3CX, Mimecast, and email / security platforms
  • Maintain accurate IT documentation and perform general IT administration
  • Escalate complex technical issues where required
Minimum Requirements:
  • 1–2 years’ IT support or service desk experience
  • MSP experience strongly advantageous
  • Strong customer service and communication skills
  • Comfortable working in a ticket-based, SLA-driven environment
  • Matric / Grade 12
  • Microsoft 365 support experience
  • Valid South African driver’s licence and own reliable vehicle
Advantageous Certifications:
  • Microsoft 365 Fundamentals (MS-900)
  • Microsoft 365 Endpoint Administrator (MD-102)
  • CompTIA A+ and/or Network+

Apply: .za

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Automotive Technician Jobs in Kwazulu-Natal

The automotive industry is a significant contributor to the economy in Kwazulu-Natal, South Africa, with various types of industries employing technicians across the province. Typically, these roles involve working on modern vehicles and often require continuous technical training due to rapid advancements in technology.

Generally, salaries for automotive technicians in Kwazulu-Natal can vary widely depending on factors such as experience, company size, and industry sector. A common salary range for entry-level technicians is typically around R300 000 to R500 000 per annum, although this can increase significantly with experience and seniority. It’s essential to note that salaries may also be influenced by the specific industry sector – for example, automotive dealerships might offer higher salaries than independent garages.

Common skills required for an automotive technician role include mechanical aptitude, problem-solving abilities, excellent communication skills, and familiarity with various diagnostic tools. Other key skills often included are knowledge of engine management systems, electrical wiring, and advanced technical testing techniques. Additionally, proficiency in computer-aided design (CAD) software and experience with electronic management systems can be beneficial for those seeking career advancement.

The automotive industry sector commonly employs technicians, particularly those working on vehicle repair and maintenance services, as well as components manufacturing. The financial services sector and technology industry are also known to hire automotive technicians, often for roles that involve technical support or product testing. Furthermore, many independent garages and dealerships in Kwazulu-Natal employ technicians who may also work on motorcycles, small engines, or other equipment.

Career development opportunities for automotive technicians in Kwazulu-Natal typically involve progression to senior technician or lead mechanic roles, where they can oversee teams and contribute to technical training. Many technicians also pursue further education or vocational training to enhance their skills and qualifications, potentially transitioning into related fields such as automotive engineering or manufacturing management.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Posted in Jobs in Durban, Jobs in Durban Area, Jobs in KwaZulu-Natal, Jobs in South Africa

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