Job Description
About the Role
The Tasting Room & Wine Club Manager will oversee the daily operation of the tasting room while driving the growth and performance of the estate’s wine club. The role focuses on delivering exceptional guest experiences, leading and developing a high-performing team, increasing direct-to-consumer sales, and ensuring that every visitor interaction reflects the estate’s premium brand and reputation.
Key Responsibilities
- Delivering engaging and personalised wine experiences through expert product knowledge and professional service
- Managing the day-to-day operations of the tasting room to ensure outstanding guest satisfaction
- Handling VIP guests, group bookings, and customer feedback with discretion and attention to detail
- Maintaining exceptional presentation, service standards, and brand consistency throughout the tasting room
- Recruiting, training, mentoring, and motivating tasting room staff
- Creating a positive, service-driven culture focused on excellence and accountability
- Monitoring team performance and supporting ongoing development initiatives
Requirements
- Minimum 5 years’ management experience within the wine, hospitality, tourism, or luxury guest experience sector
- Proven experience working with Commerce7 and direct-to-consumer sales platforms
- Relevant wine qualification essential (minimum WSET Level 2 or equivalent)
- Strong leadership ability with experience managing and developing teams
- Sound commercial acumen with the ability to analyse sales and operational performance
Qualifications
- Formal education/certifications not specified in original description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Cape Winelands
The Cape Winelands are renowned for their stunning natural beauty and rich history, making it a popular destination for tourists and locals alike. In this region, the catering and hospitality industry is a significant contributor to the local economy, providing employment opportunities in various roles. Typically, professionals working in this field can expect a dynamic and fast-paced work environment, with a strong focus on customer service and attention to detail.
When it comes to salary expectations, it’s generally common for entry-level positions in catering and hospitality to fall within a broad range of R20 000 – R40 000 per annum, depending on the specific role, industry sector, and company size. Experience, qualifications, and performance can significantly impact actual salaries, with senior roles often commanding higher salaries. It’s also worth noting that salaries may vary widely between companies, so it’s essential to research specific job openings and negotiate salaries accordingly.
In general, common skills required for catering and hospitality roles include excellent communication and interpersonal skills, the ability to work well under pressure, attention to detail, and a strong focus on customer service. Typically, hospitality professionals also need to be adaptable, flexible, and able to think on their feet. In addition to these essential skills, knowledge of food preparation, presentation, and safety protocols is often expected for roles in restaurants, cafes, and hotels.
The Cape Winelands cater to various industry sectors, including the tourism industry, which is one of the largest employers in the region. Financial services sector companies also frequently require catering and hospitality staff, as well as some manufacturing sector businesses that need personnel with specific skills. Career development opportunities are often available through training programs, mentorship schemes, and internal promotions, allowing professionals to advance their careers and take on more senior roles.
In terms of career progression, common paths include working as a server or hospitality assistant before moving into more senior roles such as a restaurant manager or events coordinator. With experience and additional qualifications, professionals can also pursue specialized fields like food safety management or hotel operations management.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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