Job Description
About the Role
The Reception/Night Auditor role at Val du Charron Wines is a dynamic and fast-paced position that requires a proactive approach to managing front desk operations, financial transactions, and customer service duties. As a key member of our team, you will be responsible for ensuring accurate record-keeping, balancing daily financial activities, and providing excellent customer service to guests during the overnight hours.
Key Responsibilities
· Front Desk Operations: Checking guests in and out, handling reservations using the PMS semper to do so , answering phone calls, and addressing guest inquiries and complaints.
· Financial Management: Reconciling daily financial transactions, processing invoices and payments, posting room charges and taxes, and preparing reports.
· Record Keeping: Maintaining accurate guest records, financial records, auditing accounting ledgers, and preparing end-of-day reports (cash ups)for management.
· Customer Service: Providing excellent customer service to guests during the overnight hours, addressing their needs and ensuring a positive experience.
· Security and Safety: Ensuring the security of the hotel and the safety of guests’ valuables, particularly in the hotel safe.
· Communication: Communicating effectively with other hotel departments, such as housekeeping and maintenance, to address guest needs and ensure smooth operations.
Requirements
- Strong customer service and communication skills.
- Proficiency in accounting principles and financial record-keeping.
- Excellent mathematical and analytical skills.
- Ability to work independently and manage time effectively.
- Familiarity with hotel property management systems.
- High school diploma or equivalent.
- Experience in customer service or hospitality is essential.
Qualifications
- Formal education/certifications: None mentioned.
Salary & Benefits
- Salary information not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Drakenstein
In the Drakenstein area, the catering and hospitality industry is a significant contributor to the local economy, with many establishments offering a range of services from fine dining to casual meals and events. Typically, jobs in this sector are available in various capacities, including front-of-house staff, kitchen assistants, and management positions. Generally, these roles require adaptability, strong communication skills, and attention to detail.
Salary ranges for catering and hospitality roles can vary widely depending on factors such as experience, company size, industry sector, and specific job requirements. Typically, entry-level positions may fall within the R20 000 – R40 000 per annum range, while more senior roles can command higher salaries, often ranging from R60 000 – R120 000 or more. However, these figures are only a rough guide, and actual salaries may differ based on individual circumstances.
Common skills for success in catering and hospitality include excellent communication and interpersonal skills, the ability to multitask and work under pressure, strong attention to detail and organisational abilities, and a passion for providing exceptional customer service. Typically, employers also look for candidates with experience working in food service or hospitality environments, as well as relevant certifications or training.
Industry sectors commonly employing catering and hospitality professionals include the tourism and leisure sector, corporate hospitality, fine dining establishments, and event management companies. These industries often require flexible scheduling and adaptability to meet changing demand. In addition to these traditional sectors, there is also a growing demand for catering and hospitality services in non-traditional settings, such as healthcare facilities and educational institutions.
For those looking to advance their careers in catering and hospitality, opportunities exist for training and development, including formal education and vocational training programs. Typically, experience in management or supervisory roles can lead to promotion to department head or general manager positions, while continuous learning and professional development are essential for career progression in this field. By focusing on building relevant skills and gaining industry experience, job seekers can position themselves for success in the catering and hospitality industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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