Job Description
About the Role
The Retail Store Assistant role at our La Lucia store is an exciting opportunity for a motivated and customer-focused individual to join our team. As a key member of our store management, you will play a vital role in ensuring the smooth operation of our retail operations.
Key Responsibilities
- Manage and report all customer compliments and complaints to management.
- Establish a professional relationship with customers.
- Ensure all customer stock queries are dealt with and resolved.
- Maintain effective external communication with customers when they require feedback.
- Assist customers with any enquiries and refer customers to the appropriate departments where applicable.
- Adhere to the customer turnover per hour rate as per company benchmark.
- Manage the shorts and overs at the point of sale, including the floats.
- Manage refund and return transactions.
- Ensure that back shopping and returned goods are handled correctly.
- Verify and review deliveries and invoices for total accuracy.
- Assist the Receiving Manager in preparing and logging Distribution Centre claims on the Distribution Centre claims system.
- Manage and control high risk stock.
- Prepare the run reconciliation on a daily basis.
- Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels.
- Maintain effective liaison between relevant parties.
- Maintain effective document control including but not limited to float, petty cash, cash on hand.
Requirements
Basic computer skills (Word, Excel and Outlook). SAP. Retail experience
Qualifications
Formal education/certifications (Bachelor’s, LLB, Matric, etc.)
Salary & Benefits
Market related salary Medical aid Provident fund Staff account
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Transport / logistics / warehouse Jobs in eThekwini
The transport and logistics sector in eThekwini is experiencing steady growth, driven by the increasing demand for efficient supply chain management and the expansion of various industries such as manufacturing, technology, and financial services. This growth creates a range of job opportunities for individuals looking to pursue careers in this field.
Typically, salaries for transport and logistics professionals in eThekwini fall within broad ranges, often depending on factors like experience, company size, and industry sector. For instance, entry-level positions may start around R300 000 – R400 000 per annum, while more senior roles can range from R600 000 – R1 million per year. However, salaries can vary significantly depending on the individual’s qualifications, skills, and level of experience.
Common skills required for transport and logistics roles in eThekwini include a valid driver’s license, proficiency in Microsoft Office, good communication and problem-solving skills, and the ability to work effectively in a team environment. Other essential skills may include knowledge of transportation regulations, warehouse management systems, and inventory control procedures. Additionally, experience with logistics software, such as transportation management systems or supply chain management platforms, is often highly valued.
The transport and logistics sector is a significant employer across various industries, including manufacturing, technology, and financial services. Companies in these sectors often require professionals to manage the movement of goods, supplies, and equipment, ensuring timely delivery and efficient use of resources. Other common industries that employ transport and logistics personnel include retail, construction, and healthcare.
For those looking to pursue a career in transport and logistics, there are various opportunities for professional development and growth. Many companies invest in training programs to upskill their employees, which can lead to promotions or new roles within the company. Additionally, certifications like the Certified Logistics Professional (CLP) or the Supply Chain Management Professional (SCMP) can enhance job prospects and career advancement possibilities.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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