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Western Cape: Customer Support Officer posted by IntelliStaff

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Job Description

About the Role

The Customer Support Officer role at IntelliStaff is based in the Western Cape, reporting directly to the Operations Manager. This position is crucial for ensuring that all account administration, compliance, and governance protocols are adhered to, while also providing exceptional customer support.

Key Responsibilities

  • Build and maintain strong, long-lasting customer relationships
  • Ensure timely delivery of solutions in line with contractual obligations
  • Prepare and deliver account status reports to customers and internal teams
  • Handle customer queries and identify new business opportunities to enhance customer experience
  • Act as an ambassador in promoting and supporting products and solutions to customers
  • Provide telephonic and on-site support services in accordance with contractual requirements
  • Communicate the progress of project initiatives to all stakeholders
  • Manage monthly invoicing and ensure outstanding debtors are collected within specified terms
  • Maintain accurate records of client meetings (minutes) and track key action items
  • Manage key client engagements, including planning and scheduling
  • Oversee basic compliance and governance checklist management (SHEQ)
  • Conduct customer training as required

Requirements

Relevant tertiary qualification

3–5 years’ experience in the private or public utility sector (electricity, water, or gas) will be advantageous

Strong written and verbal communication skills

Valid driver’s licence and own transport, with willingness to travel occasionally

Excellent interpersonal skills with a high level of self-motivation

Ability to work independently

Strong attention to detail and high level of accuracy

Basic understanding of management accounting principles

Ability to manage multiple priorities simultaneously and take initiative

Ability to perform effectively under pressure

Proficiency in MS Office

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Qualifications

No specific qualifications mentioned.

Salary & Benefits

Salary information not provided.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Engineering Management Jobs in Western Cape

In Western Cape, South Africa, the demand for skilled Engineering Management professionals is consistently high, with a strong focus on supporting the growth and development of various industries. Typically, these roles are found in sectors such as technology, manufacturing, and energy, where complex systems and processes require expert oversight. Generally, companies in these industries seek out candidates who can effectively manage teams, drive innovation, and ensure operational efficiency.

For Engineering Management positions in Western Cape, the salary range is broad and can vary significantly depending on factors like experience, company size, and industry sector. Typically, entry-level roles may start within a broad range of R500 000 to R1 million per annum, while senior positions can command salaries upwards of R2 million to R5 million or more. However, it’s essential to note that these are general estimates, and actual salaries can differ significantly based on individual circumstances.

Common skills for Engineering Management roles include: project management methodologies; technical expertise in areas such as mechanical engineering, electrical engineering, or civil engineering; leadership and team management skills; excellent communication and problem-solving abilities; proficiency in engineering software and tools; data analysis and interpretation skills; and strategic thinking and planning capabilities. Often, companies also value candidates with experience in lean manufacturing, Six Sigma, or other quality control methodologies.

Engineering Management roles are commonly found in industries such as technology, where innovation and R&D drive business success, financial services, where complex systems require expert management, and manufacturing, where operational efficiency is critical to competitiveness. In these sectors, engineers manage cross-functional teams, develop and implement process improvements, and ensure compliance with regulatory requirements.

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For career development, Engineering Management roles offer a range of opportunities for growth and advancement. Typically, senior positions lead to roles such as Director of Engineering or Head of Operations, where candidates can leverage their technical expertise and leadership skills to drive business strategy. Often, promotions also involve taking on additional responsibilities, such as leading large-scale projects or overseeing multiple teams.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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