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South Africa: Operations Manager (Luxury Lodges) – Sabi Sand posted by Phoenix Recruitment

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Job Description

About the Role

We are seeking an experienced Operations Manager to join our luxury lodge team in Sabi Sands, South Africa. As a key member of our leadership team, you will be responsible for the effective management and coordination of all guest-facing and operational departments, ensuring seamless lodge operations that align with our strategic goals. You will act as a bridge between the General Manager and operational teams, driving performance, supporting departmental heads, and fostering a culture of accountability, collaboration, and continuous improvement.

Key Responsibilities

  • Operational Leadership & Departmental Oversight: Support the General Manager with all aspects of Operational management and assume total responsibility for the operations of the business unit in the General Manager’s absence.
  • Oversee all guest-facing departments: Food & Beverage, Housekeeping, Guides, Maintenance, and the on-site coordination of Reservations information.
  • Ensure operational departments deliver consistently high standards of service, safety, and guest satisfaction.
  • Monitor daily operations, proactively identifying and resolving issues to maintain seamless lodge functioning.
  • Support HODs in achieving operational, financial, and service goals.

Requirements

  • Grade 12
  • A formal hospitality qualification
  • Minimum 5 years’ experience in hospitality operations management, in luxury lodges or hotels
  • Proven leadership and people management skills, with experience in developing and motivating diverse teams.
  • Strong financial acumen, including budgeting, reporting, and inventory control.

Salary & Benefits

  • [Salary information not specified in the original description]
  • [Benefits information not specified in the original description]

How to Apply

View Job  South Africa: Wildlife Ranger posted by Intellistaff Ltd

About Catering / hospitality Jobs in ZA

The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.

When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.

Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.

The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.

Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.

View Job  South Africa: Junior Sous Chef (Hotel I Estate) - Stellenbosch / Brackenfell posted by Phoenix Recruitment


This information provides general career guidance. Actual salaries and requirements vary by employer.



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How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
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Posted in Jobs in South Africa, Jobs in ZA

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South Africa: Operations Manager (Luxury Lodges) – Sabi Sand posted by Phoenix Recruitment

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Job Description

Premier safari destination , renowned for its luxury lodges , exceptional guest experiences and commitment to conservation based in Sabi Sands is currently recruiting for an Operations Manager. The Operations Manager is a key member of the leadership team (direct reports: Lodge Manager, Management Anchor, Maintenance Manager, Executive Housekeeper, Executive Chef, Spa Manager) responsible for the effective management and coordination of all guest-facing and operational departments. This role ensures that every aspect of lodge operations runs smoothly, efficiently and in alignment with the company’s strategic goals. The Operations Manager acts as a bridge between the General Manager and the operational teams , driving performance, supporting departmental heads and fostering a culture of accountability, collaboration, and continuous improvement. This role will also assume senior leadership of the guest experience. Duties: Operational Leadership & Departmental Oversight: Support the General Manager with all aspects of Operational management and assume total responsibility for the operations of the business unit in the General Manager’s absence. Oversee all guest-facing departments: Food & Beverage, Housekeeping, Guides, Maintenance, and the on-site coordination of Reservations information. Ensure operational departments deliver consistently high standards of service, safety and guest satisfaction. Monitor daily operations, proactively identifying and resolving issues to maintain seamless lodge functioning. Support HODs in achieving operational, financial, and service goals. Financial Management & Performance: Collaborate with the Financial Controller to manage departmental budgets, monitor financial performance and implement cost-control measures. Oversee inventory management, procurement and revenue generation activities within operational departments. Ensure accurate financial reporting and compliance with company policies and regulatory requirements. Drive initiatives to maximize profitability while maintaining quality and guest experience. Human Resources & Staff Development: Coordinate recruitment, onboarding and training for operational teams in partnership with the HR Business Partner. Foster a positive, inclusive and high-performance workplace culture. Champion staff welfare, engagement and retention through effective communication, recognition and support. Oversee disciplinary actions, compliance with labour laws and implementation of HR policies. Guest Experience & Service Excellence: Ensure all guest-facing operations deliver exceptional, personalized experiences that reflect the brand. Act as a key point of contact for guest feedback, complaints and special requests, ensuring prompt and professional resolution. Collaborate with the Lodge Manager to enhance guest offerings, amenities and activities. As senior leadership of the guest experience the Lodge, ensuring exceptional guest interaction and create a welcoming, authentic, and seamless stay. This includes hands-on leadership of the guest services team, proactive communication, issue resolution and continuous training and development of all lodge team members to maintain the highest standards of luxury service and hospitality. Strategic Planning & Reporting: Contribute to the development and execution of lodge strategic plans and objectives. Provide regular operational performance reports to the General Manager, highlighting achievements, challenges and opportunities. Implement and monitor SOPs to ensure consistency and compliance across departments. Collaboration & Stakeholder Engagement: Work closely with the General Manager, Lodge Manager, Financial Controller, HR Business Partner and Support Office to achieve shared goals. Facilitate effective communication and collaboration between departments. Represent the lodge in meetings, audits, and external engagements as required. Requirements: Grade 12 A formal hospitality qualification Minimum 5 years’ experience in hospitality operations management, in luxury lodges or hotels. Proven leadership and people management skills, with experience in developing and motivating diverse teams. Strong financial acumen, including budgeting, reporting and inventory control. Excellent organizational, problem-solving and decision-making abilities. Outstanding communication and interpersonal skills. Commitment to delivering world-class guest experiences and upholding brand standards. Ability to work collaboratively across departments and with senior leadership. Familiarity with compliance, health & safety and labour regulations in the hospitality sector.

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About Catering / hospitality Jobs in ZA

The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.

When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.

Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.

The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.

View Job  Pretoria: EE Cand – Mechanical Bus Building Draughtsman (SolidWorks), Pretoria, posted by Recruitment Web South Africa

Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement



Advertisement




Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in South Africa, ZA


Job Seeker Tip

Before the interview, research the company thoroughly and prepare thoughtful questions to ask.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

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Krugersdorp: Metallurgical Foreman posted by Hire Resolve

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Share this to someone who needs a job:
Posted in Jobs in South Africa, Jobs in ZA

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