Cape Town Region: Front Office Supervisor, 4* Hotel, Cape Town posted by Cedrus Libani Recruitment Agency Ltd

About the Role

We are seeking a professional Front Office Supervisor to join our esteemed 4-star hotel in Cape Town. As a key member of our team, you will be responsible for supporting the Front Office Manager in supervising the day-to-day operations of our Concierge, Switchboard, and Guest Services/Front Desk teams. Your expertise in front office management and leadership skills will ensure an efficient end-to-end guest experience that aligns with our company standards.

Key Responsibilities

• Assist the Front Office Manager in managing the day-to-day operations and the team ensuring the quality, standards, and meeting the expectations of the guest on a daily basis.
• Supervise all areas of the Front Office in the absence of the Front Office Manager.
• Address and resolve guest inquiries and complaints effectively.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards, and procedures.
• Improves service by communicating and assisting individuals to understand guest needs and provide the necessary guidance.
• Ensure property policies are administered fairly and consistently, documentation is completed according to Standard and Operating Procedures (SOPs).
• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
• Liaise with other departments (housekeeping, maintenance, etc.) to ensure seamless service delivery.
• Identify areas for improvement in guest services and front office operations.
• Monitor front desk operations to ensure compliance with hotel policies and procedures.
• Communicate effectively with guests and staff to foster a positive atmosphere.
• Maintain accurate records of room availability and reservations.
• Oversee cash handling procedures and ensure accurate financial transactions.

Requirements

• Recognized Qualification in Hospitality Management or related field.
• At least 2 to 3 years proven experience in Front Office operations role with proven exposure to Supervisory or Assistant Management role in a 4 or 5-star property.
• Proficiency and Strong knowledge of hotel systems (e.g., Opera, PMS, Microsoft Office Suite).
• In-depth knowledge of Front Office policies and procedures.
• Professional, positive, confident, and calm demeanour with friendly attitude.
• Well-groomed and professional disposition.
• Ability to handle high-pressure situations with professionalism.

Qualifications

• Recognized Qualification in Hospitality Management or related field (e.g., Bachelor’s degree, LLB).

Contact Information

To apply for this exciting opportunity, please submit your application to Cedrus Libani Recruitment Agency Ltd. We look forward to receiving your application.

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