Job Description
About the Role
The Operations Engineer (Advanced) will support the continuous enhancement of our Inter-company IT Cost Charging model and ServiceNow IT Operations Management solution, ensuring seamless integration with ServiceNow Config and Service Management. This role requires a strong technical background, excellent communication skills, and experience in IT operations management.
Key Responsibilities
- Support migration/transformation & continuous enhancement of Inter-company IT Cost Charging modelin ServiceNow
- Continuous enhancement of SeviceNow IT Operations Management (ITOM) solution by deeper integration into ServiceNow Config and Service Management
- Monitoring solutions to integrate to ServiceNow ITOM
- 2nd and 3rd Level Support for the company ServiceNow ITOM solution, including special Event Management and Workflow Engine for Monitoring
- Ordering Portal
- Collecting of requirements related to new monitoring functions of the company IT departments
- Developing of enhancements, defined in user stories together with our providers (Event Management, Intercompany IT Cost Charging model, and any new technologies/systems introduced in the product)
- Supporting of our company ServiceNow ITOM customers regarding needed usage in the company Operations Management environment
- Responsible for all required documentation including Operations manual, security, test concept etc.
- Testing
- Perform the role of subject matter expert (SME) on ITOM
- Creating and updating documentation of user guides and guidelines including operations manuals
- Submitting, updating, and maintaining knowledge articles related to key topics included in the scope of services supported
- Supporting IT governance and audit requirements to maintain compliance and operational integrity
- Interacting with clients such as IT service consumers, suppliers, and users to maintain service quality and manage relationships
Requirements
- Fluent English-speaking, including business reading and writing
- Proven programming skills
- Information technology qualification (Degree, Diploma, Certificate)
- ServiceNow certifications (ITOM)
- Min. ~ 5 years working experience in IT Operations Management
Qualifications
- Formal education/certifications: [No formal education or certifications mentioned]
Salary & Benefits
- [Salary information not provided]
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Pretoria
In Pretoria, the IT and computing sector is a thriving industry with a growing demand for skilled professionals. Typically, job seekers in this field can expect to find a range of opportunities across various sectors, including technology, finance, and healthcare. This growth is driven by the increasing reliance on digital technologies in businesses and government institutions.
When it comes to salaries, there are broad ranges to consider, depending on factors such as experience, company size, and industry sector. Generally speaking, entry-level positions tend to start around R400 000 – R600 000 per annum, while more senior roles can command salaries ranging from R800 000 – R1.5 million or more, depending on the specific requirements of the position.
Common skills required for IT and computing roles in Pretoria include proficiency in programming languages such as Java, Python, or C++, as well as experience with software development methodologies like Agile or Scrum. Additionally, strong analytical and problem-solving skills are often essential, as are excellent communication and collaboration abilities. Other important skills include data analysis and interpretation, cloud computing, and cybersecurity.
The technology industry is a significant employer of IT professionals in Pretoria, particularly for large multinational companies like Google and Microsoft. Financial services firms also commonly require skilled IT staff to manage their systems and infrastructure. Other sectors that frequently hire for IT roles include the manufacturing sector, where companies need to invest in automation and data analytics technologies.
Career development opportunities are available across various levels of experience, from junior developer positions to senior leadership roles. Typically, career progression involves taking on additional responsibilities, pursuing further education or certifications, and staying up-to-date with industry trends and emerging technologies. Many employers also offer training and development programs to help employees build new skills and advance in their careers.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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