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Western Cape: 3rd Line Support Engineer (IT Infrastructure & Cloud) posted by Communicate Finance

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Job Description

My client is an established, fastgrowing IT services business operating in regulated industries where technology has to work properly. They’re looking for a 2nd / 3rd Line Support Engineer who can own complex issues endtoend and act as a trusted escalation point within the team.
 
This is not a scriptreading helpdesk role. You’ll step in when issues span multiple systems, when root cause isn’t obvious, and when judgement matters more than speed. You’ll work across Microsoft 365, cloud identity,
networking, servers, and endpoint management, applying logic and structure to problems others can’t quite crack.
 
You’ll also play a key role in raising the technical standard of the team, supporting junior engineers by helping them think, not just giving answers. This is a role for someone who enjoys variety, values good documentation, and prefers doing things properly the first time.
 
Skills & Experience:
Minimum 3+ years’ experience in a 2nd line (or higher) IT support role within an MSP or similar environment
Strong experience across Microsoft 365 (Entra ID, Intune, Exchange Online, SharePoint, Defender, Conditional Access)
Solid networking fundamentals (DNS, DHCP, TCP/IP, routing, firewalls, hybrid/cloud connectivity)
Windows Server administration experience (AD, Group Policy, file services, troubleshooting)
Endpoint troubleshooting across Windows and macOS, including Intunemanaged devices
Clear communication skills, including explaining technical issues to nontechnical users
Comfortable managing your own workload without micromanagement

Qualification:
Microsoft or CompTIA certifications
Exposure to common MSP tools (RMM, PSA, documentation platforms)
 
 
Contact LIZAAN BUNNING on 021 418 1750, quoting the Ref: CTI006488
 
Connect with us on .za and Register your CV to create a profile or to view all our Jobs in Information Technology. One of the best Developer Recruitment Agencies in Cape Town.
 
Let us assist you with your IT careers. For Further C# Developer jobs, C++ Developer jobs, Java Developer jobs, .Net Developer careers, Angular Developer and Full stack developer jobs.

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Western Cape

The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.

The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.

The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.

To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.

Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.

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Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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