Job Description
About the Role
A leader in Customer Engagement Tech seeks a highly meticulous Document Processing Specialist who thrives under pressure to join its Remote team. Your core role will entail completing all monthly job processing and fulfilment, for multiple customers, delivered within established SLA timeframes and as per the specifications.
Key Responsibilities
- Ensure all production cycles achieve internal and external SLAs.
- Conduct regular QA checks to ensure accuracy and quality.
- Provide external and internal customers with updates, progress status and reports.
- Manage incoming queries regarding production status.
- Configure processing tools to meet client requirements and internal optimizations.
- Monitor the automation and act on any issues with statement and document processing.
- Review work orders to determine job specifications and operational requirements.
- Liaise with and make recommendations to the Implementation team on new implementations/projects.
- Ensure the timely completion of all implementations or change request projects documenting each step in the CRM tool.
- Respond to Level 1 Support cases and update thought internal tracking system.
- Escalate unsolved and/or critical problems as outlined in the escalation process.
Requirements
- Qualifications
- Post-secondary Degree or College Diploma in Computer Science, Business, or equivalent and work experience in a project-oriented environment.
Experience/Skills
- Experience with document processing and delivery is an asset.
- Experience working in the financial industry is an asset.
- Experience with client-server environments.
- Hands-on experience using PCs, including Windows Microsoft Office applications.
- Experience working with XML data.
- Experience managing/manipulating data in MS Excel, MS Access and MS SQL Server would be advantageous.
- Experience with photo editing software.
- Occasional overtime/weekend work required.
- Work site is remote, with work performed within Pacific time zone.
Attributes
- Ability to work in a high pressure, deadline-oriented environment.
- Detail oriented with a strong commitment to quality.
- Strong problem-solving skills and able to communicate findings to the team.
- Ability to handle multiple priorities while meeting specific deadlines.
- Good time management and well organized.
- Team player.
- Strong communication skills (written/verbal English).
- Bondable.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Western Cape
The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.
The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.
The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.
To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.
Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.
Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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