Job Description
About the Role
We are seeking a highly skilled Telematics Support professional to join our team in East London. As a key member of our IT support team, you will be responsible for managing and maintaining our vehicle tracking systems, providing technical support to users, and ensuring the overall smooth operation of our fleet management solutions.
Key Responsibilities
- Management of stock levels (safekeeping and ordering)
- Management of stock levels of SIM cards associated with the vehicle trackers
- Liaising with the Fleet Manager to determine when setups are required, and responding accordingly
- Testing of all vehicle tracking units that have been returned
- Setup of all vehicle tracking units (panic units and standard trackers)
- Primary point of contact for any hardware and software issues
- Acting as administrative superuser on the current and new sites
- Champion of the camera integration rollout
- Research into early warning systems and other new insurance requirements
- Research on the use of beacons
- Point of contact for the VTR (Vehicle Tracking & Recovery) organisation
- Assist with training on the tracking system to ensure effective user adoption
- Onsite support technicians when queries arise regarding vehicle tracker installations
- Proactive monitoring of the tracking system to ensure all units are functioning as they should
- Weekly monitoring of vehicle last check-in and eco score reports to identify issues
- Monitoring of vehicle battery levels to pre-warn branches when batteries are going flat
Requirements
- Matric Certificate
- 3 years experience as an IT Technician or in a similar role
- A and N certifications (or equivalent)
- Valid drivers license and willingness to travel between sites if required
- Understanding of computer hardware and software troubleshooting
- Familiarity with Microsoft Windows operating systems (Windows 10/11)
- Basic knowledge of Microsoft Office applications (Outlook, Word, Excel)
Qualifications
- None specified
Salary & Benefits
- Not specified
How to Apply
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