Job Description
About the Role
We are seeking an experienced IT Service Manager to lead our IT Service Management team, supporting a growing financial services organization. The ideal candidate will design, implement, and continuously improve ITIL-aligned processes to ensure seamless delivery of IT services across the business.
Key Responsibilities
- Design and implement ITIL-based processes
- Develop the IT Service Catalogue
- Define and report on SLAs and OLAs
- Oversee user access provisioning
- Manage incident triage/escalations and lead root cause investigations
- Coordinate Change Advisory Board (CAB) activities, assess risks, and plan implementation schedules
- Maintain IT asset inventory, track lifecycles, and monitor software license compliance
- Lead and mentor the internal ITSM team while overseeing outsourced desktop and AV support performance
- Perform service trend analysis and drive initiatives to enhance service delivery
Requirements
Education: A Bachelor’s degree in Information Technology, Computer Science, or a related field.
Experience: At least 3 years in a leadership capacity in IT Service Management.
Certification: ITIL v4 certification is required.
Technical Proficiency: Proven experience with ITSM tools such as Jira Service Management or ServiceNow.
Skills: Strong analytical mindset, excellent stakeholder engagement, and experience in vendor and contract management.
Qualifications
No specific qualifications mentioned.
Salary & Benefits
R750 000 – R850 000 per annum.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in North Johannesburg
As the demand for technology and computing professionals continues to grow in North Johannesburg, the IT industry has become a common destination for job seekers. Typically, roles in this field require a strong foundation in computer systems, software development, and data analysis. Generally, companies in various sectors such as financial services, technology, and manufacturing often have IT departments that cater to their specific needs.
Typically, salaries for IT and computing professionals in North Johannesburg can vary widely depending on factors like experience, company size, and industry sector. Broadly speaking, junior roles may fall within the range of R300 000 to R500 000 per annum, while senior positions can range from R600 000 to R1 200 000 per year. However, please note that these are general estimates and actual salaries can differ significantly based on individual circumstances.
Common skills required for IT and computing roles in North Johannesburg include proficiency in programming languages such as Java, Python, or C++, experience with database management systems like MySQL or SQL Server, knowledge of cloud computing platforms like AWS or Azure, familiarity with agile development methodologies, and strong problem-solving and analytical skills. Additionally, many companies also value skills in areas like cybersecurity, data science, and artificial intelligence.
Industry sectors that commonly employ IT professionals include the financial services sector, technology industry, manufacturing sector, and healthcare sector. The technology industry is particularly prominent in North Johannesburg, with many multinational corporations having a presence in the city. Manufacturing firms, on the other hand, often require IT specialists to manage their supply chain and logistics operations.
For those looking to break into or advance their careers in IT and computing, there are various opportunities for professional development. Typically, this includes pursuing certifications like CompTIA A+ or Cisco CCNA, attending industry conferences and workshops, and participating in online training courses. Many companies also offer internal training programs and mentorship schemes to help employees develop new skills and take on additional responsibilities.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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