Job Description
Inbound Lead Response Agent is responsible for contacting potential customers who have expressed interest in products or services through inbound channels (website inquiries, online forms, campaigns, advertisements, etc.). This role involves reaching out to these leads, understanding their requirements, providing accurate information, and converting inquiries into sales or qualified opportunities while ensuring excellent customer experience.
Location: Kempton Park
Key Responsibilities
- Call and follow up with leads generated through inbound sources (website, ads, campaigns, referrals, etc.).
- Understand customer needs and provide suitable information on products or services.
- Qualify leads and update CRM with accurate customer details and call outcomes.
- Persuade and guide prospects towards conversions (sales, appointments, or sign-ups).
- Maintain daily/weekly lead call targets, conversion ratios, and follow-up schedules.
- Handle sales queries, objections, and escalate complex cases to Management.
- Ensure compliance with company policies and always maintain professionalism.
- Work closely with Management / Team Leader to provide feedback on lead quality and campaign performance.
Educational & Experience Requirements
Minimum: Matric.
Sales experience in telesales or internal sales is essential.
Debt counselling knowledge is an advantage.
English and Afrikaans Speaking (English first language)
Sales, Tele Sales and Call Centre experience
Sales (minimum 3 years)
Financial services, preferably insurance
Strong verbal communication and persuasive skills
Skills & Competencies
Skills & Competencies
Strong verbal communication and persuasive skills.
Strong written communication English first language required.
Active listening and ability to build rapport quickly.
Customer-centric approach with problem-solving mindset.
Good organizational and follow-up skills.
Basic computer knowledge (MS Office, CRM tools).
Target-oriented with ability to work in a fast-paced environment.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Finance/Accounting Jobs in Gauteng
The finance and accounting sector is a significant contributor to the economy of Gauteng, South Africa, providing numerous opportunities for professionals looking to advance their careers. With major financial institutions, banks, and multinational corporations based in the province, there is a high demand for skilled finance and accounting professionals.
Salary ranges in Gauteng are generally in line with national averages, but can vary depending on factors such as industry, company size, and level of experience. According to recent job postings, average salary ranges for finance and accounting positions in Gauteng include:
R250 000 – R350 000 per annum for junior finance professionals
R400 000 – R600 000 per annum for experienced accountants
R700 000 – R1 200 000 per annum for senior finance managers
Key skills required for success in the finance and accounting sector in Gauteng include:
Financial planning and analysis
Accounting standards and compliance (e.g. IFRS)
Data analytics and reporting
Communication and interpersonal skills
Budgeting and forecasting
Risk management
Business acumen and strategic thinking
Major employers in the finance and accounting sector in Gauteng include:
Standard Bank, one of South Africa’s largest banks, with its headquarters located in Sandton, Johannesburg.
Multinational corporations such as IBM, which has a significant presence in the province, and Unilever, a leading consumer goods company.
The Johannesburg Stock Exchange (JSE), which is also based in the province and provides opportunities for finance professionals to work in investment banking and stockbroking.
Career growth opportunities are available in the finance and accounting sector in Gauteng, with many companies investing in training and development programs to support their employees’ career progression. Senior finance managers can move into executive roles, while experienced accountants can take on leadership positions or start their own businesses. Additionally, the JSE offers a range of training programs and certifications for finance professionals, such as the Certified Financial Analyst (CFA) program.
Overall, the finance and accounting sector in Gauteng presents numerous opportunities for career advancement and professional growth, with a high demand for skilled professionals and competitive salary ranges.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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