Job Description
ENVIRONMENT:
Our client is a rapidly expanding digital banking platform that redefines traditional banking through innovative, technology-driven solutions. Renowned for delivering seamless digital experience, cost-effective services, and a customer-first approach, the Bank operates with a lean team and a flat hierarchy that fosters agility and dynamic collaboration. They are urgently seeking highly motivated, customer-focused professionals to join their Customer Relationship Management (CRM) team. This role uniquely blends customer support with compliance responsibilities, ensuring that clients receive exceptional service while upholding the highest ethical standards.
DUTIES:
- Provide exceptional customer service via digital platforms, ensuring queries and complaints are resolved efficiently.
- Conduct customer verification and compliance checks.
- Investigate complex issues and if necessary, escalate to the appropriate internal teams.
- Use critical thinking to spot trends, potential fraud patterns, and customer pain points.
- Maintain a high level of technical savviness to assist customers with app-related issues and banking technology.
- Work in shifts (08:00-18:00 or 12:00-21:00), including weekend rotations (one weekend every four to five weeks, with a corresponding Thursday and Friday off).
- Collaborate with the team in a hybrid work environment, attending in-office meetings once a week.
REQUIREMENTS:
- Bachelors Degree preferred but not required (consideration for strong candidates with relevant experience).
- Experience in Customer Service, Hospitality, or Compliance preferred.
- High emotional intelligence and ability to read customer needs effectively.
ATTRIBUTES:
- Strong critical thinking and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and adapt to a fast-paced startup environment.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Sales/Marketing Jobs in Gauteng
In Gauteng, the sales and marketing industry is generally thriving, with various sectors experiencing growth due to the country’s economic stability and increasing consumer demand. Typically, roles in this field require a combination of business acumen, communication skills, and technical expertise to drive revenue growth and build brand awareness. Commonly, companies in industries such as technology, financial services, and e-commerce employ sales and marketing professionals to achieve their objectives.
Salary ranges for sales and marketing positions in Gauteng can vary widely depending on factors like experience, company size, and industry sector. Generally, entry-level roles may fall within the R400 000 – R700 000 per annum range, while more senior positions can command salaries ranging from R1 million to over R3 million per year. However, it’s essential to note that these figures are broad estimates and actual salaries can differ significantly based on individual circumstances.
Common skills required for sales and marketing roles in Gauteng include a strong understanding of business principles, excellent communication and interpersonal skills, the ability to work independently and as part of a team, proficiency in CRM software and digital marketing tools, and analytical skills. Additionally, knowledge of industry-specific trends and market analysis is often valuable. Other essential skills may include leadership, problem-solving, and strategic thinking.
The sales and marketing field is commonly found in various industries, including financial services sector, technology industry, manufacturing sector, and e-commerce. These sectors require professionals who can effectively promote products or services, build customer relationships, and develop targeted marketing campaigns to drive growth and revenue.
Career progression for sales and marketing professionals in Gauteng often involves moving into senior roles such as team leader or manager, where they oversee multiple teams and projects. With experience, individuals may also have opportunities to transition into specialist roles like digital marketing manager or product launch coordinator.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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