Menu Close

Cape Town Region: Reservationist posted by Mama Shelter Residences & Hotel I Cape Town

Advertisement



Job Description

About the Role

As our Reservationist, you are the voice, the detail guru, and the one who turns a simple enquiry into the beginning of an unforgettable stay at Mama Shelter Residences & Hotel I Cape Town. You balance precision with personality, sales with service, speed with care. Every booking you touch? Seamless, accurate, and full of Mama magic.

Key Responsibilities

  • Booking Boss: Own every reservation and enquiry — capturing details perfectly, responding quickly, and making the process smooth from start to finish
  • Revenue Driver: Maximise room nights and rates through smart selling, upselling, and cross-selling across Mama’s spaces
  • Guest Experience Starter: Be the first impression of Mama — warm, engaging, and always ready to create excitement before arrival
  • Detail & Systems Pro: Master OPERA and reservation systems to manage bookings, guest profiles, preferences, and history with precision
  • Communication Queen/King: Respond to all enquiries with speed, accuracy, and personality — quotes, confirmations, and follow-ups done right
  • Collaboration Ninja: Work closely with Front Office, Sales, and Revenue teams to ensure a seamless guest journey from booking to departure
  • Accuracy Champion: Ensure every booking is complete, correct, and aligned with guest needs — no detail missed
  • Problem Solver: Handle amendments, cancellations, and special requests with confidence and care
  • Performance Focused: Drive occupancy, average rate, and upsell targets — always thinking commercially
  • Trust Keeper: Protect guest data and confidentiality at all times, ensuring information is secure and handled with care

Requirements

  • You have at least 3 years’ experience in Reservations within a hospitality environment
  • You’re confident using OPERA and reservation systems
  • You understand upselling and cross-selling and know how to do it naturally
  • You’re highly organised, detail-driven, and accurate
  • You communicate clearly and professionally — written and spoken
  • You can work independently and take ownership of your role
View Job  Pretoria: Audit Manager posted by People Dimension

Qualifications

None mentioned.

Salary & Benefits

Salary information not provided.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in Western Cape

The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.

Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.

Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.

The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.

View Job  Johannesburg: Sales Chef posted by Aim Personnel

For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement


Advertisement



Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town Region, Western Cape


Job Seeker Tip

Keep track of all your job applications in a spreadsheet, including company names and application dates.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

View Job  Ekurhuleni: Graduate Interior Designer

Latest Job Opportunities

Pretoria: Brooklyn, Pretoria: LITIGATION SECRETARY posted by Cora O’Neil Recruitment Agency

Jobs in Pretoria April 14, 2026
Cora O'Neil Recruitment Agency Gauteng Jobs in Pretoria Pretoria

Brooklyn, Pretoria: LITIGATION SECRETARY Minimum Requirements: -Well presentable and professional Afrikaans speaking female (preferably aged ±30 – 45 years) -Afrikaans…

View Job

Pretoria: Brooklyn, Pretoria: LITIGATION ATTORNEY posted by Cora O’Neil Recruitment Agency

Jobs in Pretoria April 14, 2026
Cora O'Neil Recruitment Agency Gauteng Jobs in Pretoria Pretoria

Brooklyn, Pretoria: LITIGATION ATTORNEY Minimum Requirements: -Presentable and professional individual (preferably aged approximately 28-35 years) -Afrikaans and English first and…

View Job

Howick: Legal Administrator posted by Kerry Kopp Consulting

Jobs in Howick April 14, 2026
Client Services Kerry Kopp Consulting Sales Support

Basic bookkeepingFilingTypingCollect payments from clients and updating account balancesImplementing administrative procedures and complianceEntering daily...

View Job

Gauteng: Broker Assistant posted by Green Marble Recruitment Consultants

Jobs in Gauteng April 14, 2026
Client Services Green Marble Recruitment Consultants Sales Support

Minimum requirements:Matric.1-2 years of experience within the Broker environment.Fully bilingual in Afrikaans and English.Duties and...

View Job

South Africa: AGRI PORTFOLIO MANAGER – SENIOR posted by Farm Manager SA

Jobs in South Africa April 14, 2026
Accounting Farm Manager SA Other Finance

MINIMUM REQUIREMENTS Matric requiredBCom degree with Finance and/or Agriculture as a subject(s) advantageous2-5 years of work experience5-10 years of...

View Job

Pretoria: INTERNAL AGRI PORTFOLIO MANAGER posted by Farm Manager SA

Jobs in Gauteng April 14, 2026
Accounting Farm Manager SA Other Finance

MINIMUM REQUIREMENTS Agric/ BSc Agri / BCom degreePreferably grown up on a farm or have worked on a farm.Minimum 2+…

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town Region, Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area